Customer Success Manager

🕒 il y a 3 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Cupix

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🚗 Transport

💰 €22 000 000 Series B en 2022-01

Construction • SaaS • Transport

Cupix est une entreprise de premier plan offrant une plateforme de jumeau numérique spatial 3D conçue pour l'industrie de la construction et au-delà. Sa plateforme permet aux constructeurs et aux propriétaires de prendre des décisions éclairées rapidement et efficacement en fournissant un contexte spatial fluide et en réduisant les mauvaises communications. Cupix permet aux équipes de combler le fossé entre la conception numérique et l'exécution sur site, améliorant ainsi l'efficacité et la précision des projets. L'entreprise dessert une gamme d'industries, y compris la construction, la santé et la gestion des installations, en fournissant des outils tels que l'intégration BIM, la vérification de l'état des lieux et la visualisation des infrastructures pour assurer le succès des projets complexes.

Description

• Build, retain, and expand our customer base. • Work closely with our Account Executives and Technical Account Managers, applying best practices and solutions to ensure our customers are set up for success and achieve their individual business goals and objectives. • Use consultative mindset to leverage Cupix’s technology solutions within the industries we serve. • Create long-lasting partnerships and deliver custom ROI analysis for your customer base. • Report to the VP of Customer Success. • Become a Cupix product expert. • Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process. • Clearly communicate setup requirements and expectations with customers and key stakeholders. • Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations. • Troubleshoot technical issues as the first point of contact for customers. • Record customer needs, requests, and questions in our CRM system and communicate them to key internal stakeholders. • Leverage feedback for continuous improvement to the onboarding process and training materials. • Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk. • Build trust and create meaningful relationships among champions and key executives within each customer. • Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives. • Identify and forecast risk as well as growth opportunities within the portfolio. • Identify product improvements or new products by staying current on customer needs, industry trends, market activities, and competitor developments.

🎯 Exigences

• A Bachelor’s degree is required. • 4+ years of construction experience, preferably with B2B software companies focusing on architectural design, engineering, construction, facility management, or the 3D reality capture industry. • Demonstrated and recent direct experience with the process, workflow, and use of AEC software solutions such as Autodesk Revit, Navisworks, and ACC is preferred. • Experience with 4D simulation software (Navisworks & Synchro) and 5D quantification software (Assemble Systems) is a plus. • Experience with reality capture and photogrammetry. • Deep understanding of value drivers in recurring revenue business models. • Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change. • Experience with CRM systems is a plus. • Ability to develop trusted relationships. • Experience at a high-growth startup is a plus. • Highly organized, with strong attention to detail. • Analytically driven with skills to use data and metrics. • Collaborative team player and self-starter. • Excellent written and oral communication skills. • Ability to manage multiple priorities at the same time. • Growth mindset - desire to continue to improve, simplify, scale new and existing processes, and professional growth.

🏖️ Avantages

• Comprehensive health coverage (medical, dental, and vision) • Generous paid time off, including vacation, sick leave, and company holidays, plus a special day off for your birthday! • Life and AD&D insurance • Short-term and long-term disability coverage • Health Savings Account (HSA) and Flexible Spending Account (FSA) options • Parental leave • 401(k) retirement plan • Monthly allowance towards your phone/internet