Account Representative

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🏄 California – Distant

🏄 California – Remote

💵 $21 - $44 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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CVS Health

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1963

🏥 Santé

⚕️ Assurance santé

🛒 Commerce de détail

Healthcare • Healthcare Insurance • Retail

CVS Health est une entreprise américaine de premier plan dans le domaine de la santé, dédiée à l'amélioration de l'accès et de l'accessibilité financière des soins de santé. L'entreprise s'appuie sur une approche globale qui comprend les services de santé, l'assurance santé et la gestion des prestations pharmaceutiques. À travers ses filiales, telles qu'Aetna et CVS Caremark, CVS Health propose une gamme de services qui favorisent le bien-être, la gestion des maladies chroniques et une couverture abordable des médicaments prescrits. CVS Health exploite des pharmacies de proximité, fournit des services de pharmacie par correspondance et gère des programmes de médicaments spécialisés, visant à rendre les soins de santé pratiques et accessibles à tous. Animée par une mission de connecter les individus aux services de soins essentiels, CVS Health s'engage à favoriser des communautés en meilleure santé et à soutenir le bien-être de toutes les personnes.

Description

• Serve as the day-to-day contact for customers regarding enrollment, claims questions, escalated issues, onsite meetings, and educational sessions with students • Serve as a liaison between Aetna Student Health and customers • Identify constituent-specific service issues, develop solutions, and potentially lead resolution with other areas • Provide information about Aetna policies, plan design and benefit changes, and network updates, including impact analysis • Collaborate with the account management team on growth and renewal objectives • Assist with preparation and delivery of renewal packages • Support plan administration activities including installation, open enrollment, health fairs, plan setup, eligibility, billing, and ID card sign-off • Assist with constituent training on product and policy questions • Take initial calls for direct sales requests and forward them to appropriate sales staff • Assist teams with processing RFPs • Partner with sales to develop comprehensive growth strategies for the assigned book of business, aligned with customer objectives, financial position, and employee benefit strategy • Provide cross-sell opportunities and profitable revenue and growth

🎯 Exigences

• 3 years of relevant industry experience • Outstanding written and oral communication skills • Knowledge of Word, PowerPoint, Excel, and Salesforce.com • Exceptional project management, problem-solving, and attention to detail • Exceptional relationship-building skills • Demonstrated planning and organizational skills; ability to manage multiple issues and prioritize work • Ability to develop strong working relationships with matrix partners to drive deliverables • Bachelor’s degree in business or equivalent work experience • Some support activities may require attainment of state licensure to sell insurance products

🏖️ Avantages

• CVS Health bonus, commission or short-term incentive program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility