Senior Solution Architect / Consultant / Sales Engineer

Emploi pas sur LinkedIn

🕒 il y a 4 mois

🇺🇸 États-Unis – Télétravail

💵 $170 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

💸 Ingénieur technico-commercial

👻 Score fantôme 8%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Cyara

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

💼 Conseil

🏥 Santé

📣 Marketing

💰 Private Equity Round en 2022-01

Consulting • Healthcare • Marketing

Cyara est une plateforme d'assurance de l'expérience client dirigée par l'IA qui fournit des solutions complètes pour la surveillance, le test et l'optimisation des parcours client sur divers canaux. La plateforme prend en charge des tests sans couture des SVI, des chatbots, des interactions vocales en direct, et des centres de contact cloud, garantissant des interactions et expériences clients parfaites. L'approche innovante de Cyara utilise des bots sophistiqués pour simuler des interactions clients réelles, identifier les problèmes et améliorer les performances avant tout impact sur le client. Avec son interface sans code, conviviale, Cyara permet aux entreprises d'innover plus rapidement, de réduire les risques, et de maintenir un focus centré sur le client tout en réalisant un ROI significatif et des économies de coût. De nombreuses entreprises de technologie, d'assurance santé et automobile font confiance à Cyara pour jouer un rôle crucial dans l'amélioration de la satisfaction client et de l'efficacité opérationnelle.

Description

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts. • Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals. • Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements. • Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies. • Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value. • Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles. • Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements. • Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery. • Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team. • Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.

🎯 Exigences

• 8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role • Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience • Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close • Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred • Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value • Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences • Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes • Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes • Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner • Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps • Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives • Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders • Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements

🏖️ Avantages

• competitive compensation • flexible work environment