Senior Director, Account Management

🕒 il y a 13 jours

🦀 Maryland – Distant

🦀 Maryland – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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CyberMaxx

Site WebLinkedInTous les Emplois

51 - 200 employés

🔒 Cybersecurity

🏢 Entreprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

CyberMaxx est une entreprise fournissant des solutions de sécurité technologique conçues pour aider les clients à évaluer, surveiller et gérer les risques cybernétiques. Ils se spécialisent dans les services de Détection et Réponse Gérée (MDR), offrant une détection des menaces 24h/24, 7j/7, 365j/an et une réponse sans latence. Leurs services sont adaptés à des industries telles que les soins de santé, les services financiers et les secteurs gouvernementaux. CyberMaxx vise à renforcer la posture de sécurité en intégrant des stratégies offensives et défensives, en s'appuyant sur un écosystème robuste de partenaires technologiques. Ils s'engagent à gérer continuellement les menaces de cybersécurité grâce à une chasse proactive des menaces et à fournir des solutions de sécurité complètes, y compris la sécurité réseau, la détection et la réponse aux points d'extrémité, la gestion des risques de vulnérabilité et la réponse aux incidents. CyberMaxx se positionne comme une extension de l'équipe d'une organisation, en prenant en charge les besoins de sécurité de base, permettant ainsi aux clients de se concentrer sur des objectifs stratégiques. De plus, ils sont impliqués dans des causes caritatives comme Defenders For Children, contribuant à la défense contre les menaces cybernétiques.

Description

• Own and deliver on GRR and NRR targets across the business • Drive renewal forecasting accuracy and pipeline visibility across all segments • Establish and manage expansion strategies to grow existing accounts • Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell • Lead, coach, and develop a team of quota-carrying Account Managers • Instill a commercial, revenue-driven mindset across the customer experience organization • Define KPIs, quotas, compensation alignment, and performance management frameworks • Hire, onboard, and scale a high-performing team focused on retention and growth • Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes • Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment) • Oversee customer health scoring models to proactively identify churn risk and expansion opportunities • Ensure Account Managers are positioned as trusted advisors driving strategic conversations • Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services • Partner with Sales, Product, and Marketing to align on account growth strategy and positioning • Create scalable programs for customer advocacy, reference generation, and lifecycle expansion • Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers • Leverage customer data, usage trends, and engagement signals to improve NRR performance • Translate insights into actionable improvements across product, delivery, and go-to-market • Implement tools, processes, and reporting to streamline renewals, expansions, and account planning • Utilize analytics to drive data-informed decision making across retention and growth metrics • Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

🎯 Exigences

• 8+ years of experience in Customer Experience, Account Management, or Post-Sales leadership roles • Proven track record leading teams of quota-carrying Account Managers / Renewals AEs • Demonstrated ownership of GRR, NRR, renewals, and expansion revenue targets • Strong leadership experience scaling high-performing, revenue-focused account management teams • Cybersecurity industry experience required; MDR/MSSP experience strongly preferred • Deep understanding of renewal cycles, churn mitigation, and expansion strategy in subscription-based businesses • Highly analytical with experience leveraging data, forecasting, and pipeline management tools • Exceptional communication and executive presence with the ability to engage from end-users to C-level stakeholders • Strategic thinker with the ability to build and execute scalable post-sales revenue programs • Bachelor’s degree or equivalent experience; MBA or advanced degree preferred • Self-starter who thrives in a high-growth, fast-paced environment

🏖️ Avantages

• Flexible Paid Time Off • 401(k) with company match • Medical, Dental, and Vision Coverage • Voluntary Short-Term and Long-Term Disability • Employee Assistance Program with Mental Health support • Life and ancillary insurance options • Health Savings Account contributions (with HDHP selection) • 10 annual paid holidays