Tech Support Consultant

🕒 il y a 7 jours

🏈 Alabama, Alaska, +44 états de plus – Distant

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $96 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Daisy

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2023

👥 B2C

🤝 B2B

🔐 Sécurité

B2C • B2B • Security

Daisy est une entreprise spécialisée dans l'automatisation des espaces résidentiels et commerciaux intelligents qui conçoit, installe et assure le support des solutions intégrées audio/vidéo, de home cinéma, d'éclairage, de stores, de sécurité, de robotique, de systèmes pour maisons intelligentes et de solutions Wi-Fi/réseaux. Elle sert à la fois les clients résidentiels et professionnels à travers ses agences locales, franchises et partenariats avec des intégrateurs, architectes, constructeurs et designers, tout en proposant un support et une maintenance continus (DaisyCare). L'entreprise se concentre sur la sélection de technologies pour les espaces de vie et de travail modernes afin de renforcer le divertissement, le confort, la commodité et la sécurité.

Description

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools • Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field • Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context • Client engagement: Build trust on every call • Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client • Payment collection: Collect payment from clients over the phone using Daisy payment links • DaisyCare / membership enrollment: Sign clients up for ongoing support programs • Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact • Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context • Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

🎯 Exigences

• High school diploma or equivalent • 3 to 5 years of experience in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone • Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred • Solid networking fundamentals across routing, switching, and Wi-Fi (Araknis, Ubiquiti, eero, Fortinet, Cisco, Ruckus, or similar) • Comfort with CRM-based case management (Dynamics 365 a plus) and telephony / messaging tools (RingCentral, Beetexting)

🏖️ Avantages

• 401(k) • Dental insurance • Health insurance • Paid time off • Parental leave • Training & development • Vision insurance