National Account Management Specialist

🕒 il y a 22 jours

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Dane Street

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

📋 Conformité

🏛️ Gouvernement

Healthcare Insurance • Compliance • Government

Dane Street est un leader national dans les examens et évaluations médicales indépendants, fournissant des examens médicaux indépendants, des revues par les pairs et d'autres rapports médicaux objectifs, conformes et en temps opportun. Avec un vaste réseau de plus de 16 000 médecins, l'entreprise offre ses services dans plus de 25 000 emplacements et 100 spécialités, y compris les réclamations en matière de compensation des travailleurs, d'automobile, de responsabilité et d'invalidité. Dane Street soutient les assureurs, les administrateurs tiers, les organisations de soins intégrés et les entités fédérales/étatiques avec des analyses médicales expertes, les aidant à prendre des décisions précises. L'entreprise est reconnue pour sa qualité, ses délais d'exécution rapides et ses processus efficaces, recevant des distinctions telles que l'accréditation NCQA en gestion de l'utilisation et la certification Great Place to Work.

Description

• Serve as the primary day-to-day contact for assigned national accounts • Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders • Develop a deep understanding of each client’s workflows, expectations, and program requirements • Drive referral and revenue growth within designated national accounts • Identify and execute upsell and cross-sell opportunities • Partner with Sales Directors and Managing Directors to align on account strategy • Support new client rollouts and participate in client meetings, events, and industry conferences • Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion • Stay informed on market trends, competitor activity, and industry developments • Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins • Prepare and present service metrics, utilization trends, and improvement opportunities • Ensure clients remain informed, engaged, and confident in service delivery • Act as the primary contact for client concerns, service issues, and escalations • Partner with internal teams to investigate and resolve issues in a timely manner • Communicate updates clearly and proactively to clients • Identify risks early and implement solutions to prevent recurrence • Ensure client-specific requirements are clearly communicated and executed internally • Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality • Support onboarding and implementation of new programs and accounts • Track and analyze key metrics, including turnaround times, report quality, and client satisfaction • Identify trends and recommend process improvements • Partner internally to enhance overall service delivery • Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams • Support the rollout and ongoing management of national programs • Provide feedback on client needs, service gaps, and market insights

🎯 Exigences

• 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors • Experience working with TPAs, insurance carriers, and complex multi-state accounts • Strong understanding of workers’ compensation claims processes preferred • Excellent communication, presentation, and organizational skills • Strong attention to detail and ability to manage multiple priorities • Relationship-driven with a strong client service mindset • Proactive problem-solver with sound judgment • Effective communicator across internal and external stakeholders • Highly organized with the ability to manage multiple accounts • Collaborative and team-oriented

🏖️ Avantages

• medical, dental, and vision coverage for you and your family • voluntary life insurance options for you, your spouse, and your children • hospital indemnity, critical illness, accident indemnity, and pet insurance plans • basic life insurance, short-term disability, and long-term disability coverage at no cost • generous paid time off policy • 401k plan with a company match • Apple equipment and a media stipend for remote workspace