Director – IKC ConnectX Operations

🕒 il y a 6 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $115 000 - $183 000 / an

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

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DaVita Kidney Care

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1994

⚕️ Assurance santé

💰 Post-IPO Debt en 2021-02

Healthcare Insurance

DaVita Kidney Care est une entreprise leader dans le domaine des soins de santé qui fournit des dialyses et des traitements associés aux patients atteints de maladies rénales. Engagée à améliorer la qualité de vie de ses patients, DaVita se concentre sur une prise en charge rénale intégrée et soutient son équipe diversifiée de professionnels de la santé, incluant des infirmiers, des diététiciens, des assistants sociaux et des techniciens de soins aux patients. L'entreprise met l'accent sur une culture forte, le développement de carrière et des bénéfices complets pour créer un environnement de travail inclusif et favorable pour ses employés.

Description

• Drive enterprise adoption and sustained utilization of IKC ConnectX products (e.g., NICE CXOne) • Partner with operational leaders to ensure workflows are embedded consistently across national and clinical teams • Identify barriers to adoption and coordinate training, communications, readiness, and feedback loops • Partner closely with IKC Product to shape and operationalize solutions • Establish and monitor success metrics tied to adoption, utilization, operational efficiency, teammate productivity, service levels, and patient engagement outcomes • Identify, prioritize, and incubate innovation opportunities that improve clinical and operational workflows • Drive efforts to unify platforms and standardize processes across roles and teams • Build trusted relationships with IKC Operations, IKC Product, and adjacent stakeholders to align priorities

🎯 Exigences

• 8+ years of leadership experience in operations, transformation, product operations, enablement, or process improvement • Experience leading adoption of technology-enabled workflow change across multi-site or matrixed healthcare operations • Strong partnership orientation with product, analytics, change management, and frontline operations teams • Proven ability to convert strategy into execution, including operating rhythms, KPIs, and accountability structures • Experience with workflow standardization, change adoption, process redesign, and operational performance improvement • Strong executive communication skills with the ability to influence without direct authority • Preferred: experience in contact center operations, care management workflows, digital transformation, or healthcare operations.

🏖️ Avantages

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.