Customer Experience Specialist

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Deep Neuron Lab

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

🤖 Intelligence artificielle

💸 Finance

☁️ SaaS

💰 Seed Round en 2022-11

Artificial Intelligence • Finance • SaaS

Deep Neuron Lab est un spécialiste allemand de premier plan dans l'analyse basée sur l'IA des rapports financiers et non financiers. L'entreprise utilise des technologies de pointe en apprentissage automatique pour extraire automatiquement et de manière transparente des indicateurs à partir des états financiers. Elle se concentre sur la création de solutions d'IA impliquant l'humain, permettant aux utilisateurs de comprendre chaque étape du processus.

Description

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised. • Be the first point of contact for incoming customer requests – from initial inquiry to resolution. • Leverage on your audit experience by reproducing customer cases before handing them over to our development team. • Communicate with users in a clear, structured, and proactive way. • Document solutions, write handbook articles, and contribute to release notes. • Collaborate closely with Product, Engineering, and Sales to improve the product and processes. • Help scale workflows and knowledge bases as our customer base grows.

🎯 Exigences

• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language. • Strong technical affinity and curiosity for how complex software works. • Excellent communication skills in German and English (C1+). • A structured, hands-on approach to solving problems. • Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively. • Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.

🏖️ Avantages

• 30 vacation days per year • Competitive compensation package • Ownership from day one, flat hierarchies, short decision paths • Flexible working hours • A collaborative, international, ambitious, and supportive team • 🎉 Strong team culture with regular offsites, events, and open feedback