Product Manager

🕒 il y a 2 mois

🏛️ District of Columbia, Florida, +6 états de plus – Distant

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $110 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

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Digital Realty

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Digital Realty rapproche les entreprises et les données en proposant toute la gamme de solutions de centres de données, colocation et interconnexion. PlatformDIGITAL®, la plateforme mondiale de centres de données de l'entreprise, offre aux clients un "lieu de rencontre" sécurisé pour les données. Digital Realty permet à ses clients d'accéder aux communautés de données connectées qui leur importent grâce à une implantation mondiale de centres de données comprenant plus de 300 installations dans plus de 50 métropoles à travers plus de 25 pays sur six continents.

Description

• Respond to customer and internal team inquiries related to portal functionality. • Troubleshoot and resolve portal issues efficiently, escalating when needed. • Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions. • Create and maintain user documentation, including guides, FAQs, and troubleshooting resources. • Engage proactively with stakeholders to gather feedback and identify improvement opportunities. • Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs. • Collaborate with IT, product development, and customer service teams to ensure cohesive support. • Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes. • Support continuous improvement efforts by advocating for customer-centric enhancements.

🎯 Exigences

• Bachelor’s degree in Business or a related field. • At least 3 years of experience in customer support or training, ideally in a technical environment. • Strong troubleshooting and analytical skills. • Excellent communication and presentation abilities. • Ability to create clear training and support documentation. • Proficiency with customer support software and tools. • Strong organizational and time-management skills. • Customer-focused mindset with strong attention to detail. • Adaptability and comfort working in a fast-paced, global environment. • Willingness to occasionally travel for training sessions and support global time zones as needed.

🏖️ Avantages

• medical • dental • vision • life and AD&D insurance • 401k match • disability benefits • wellness and education benefits • employee stock purchase plan • paid time off • holidays • more