Senior Platform Analyst

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Dito CRM

Site WebLinkedInTous les Emplois

51 - 200 employés

🛒 Commerce de détail

🤖 Intelligence artificielle

🤝 B2B

💰 Non Equity Assistance en 2019-09

Retail • Artificial Intelligence • B2B

Dito CRM est une entreprise spécialisée dans les solutions de gestion de la relation client omnicanal spécifiquement adaptées pour l'industrie du retail. Elle propose une gamme de technologies, y compris une Customer Data Platform (CDP), qui permet aux détaillants de comprendre le comportement des clients dans les points de vente physiques et en ligne. Les solutions de Dito améliorent la fidélisation des clients grâce à un marketing personnalisé, en utilisant l'intelligence artificielle pour augmenter les conversions de ventes et optimiser les investissements marketing. Leur plateforme robuste connecte plus de 12 000 magasins et sites de commerce électronique et facilite la communication à travers divers canaux tels que l'email, le SMS et les applications mobiles. Dito CRM est réputée pour offrir à ses clients du retail des analyses de données perspicaces et des outils marketing innovants pour améliorer la performance et l'engagement des consommateurs.

Description

• Define and evolve infrastructure architecture on GCP and AWS • Lead platform technical decisions: IaC, GitOps, observability and infrastructure security • Design and maintain complex CI/CD pipelines, including deployment strategies and environment management • Implement and advance GitOps practices across multiple contexts (multi-cluster, multi-environment) • Define the team’s observability strategy: SLOs, SLIs, alerting, dashboards • Conduct structured RCAs for production incidents • Identify and address infrastructure security risks — reducing the development team’s dependency in this domain • Mentor mid-level engineers and support the team’s technical growth • Translate technical issues into business impact for non-technical stakeholders.

🎯 Exigences

• Strong experience with advanced GCP features: GKE (Autopilot/Standard), Conditional IAM, Org Policies, advanced VPC, Private Service Connect, Cloud Armor • Advanced Terraform: designing reusable modules, workspaces, IaC pipelines, drift management • Advanced Kubernetes: HPA, VPA, PodDisruptionBudget, RBAC, Network Policies, Workload Identity • Architecture of complex CI/CD pipelines — reusable workflows, rollout strategies, secrets management • Advanced GitOps: multi-cluster, sync strategies, progressive delivery, environment management — tool-agnostic • Observability architecture: SLOs/SLIs, strategic alerting, multiple audiences — stack-agnostic • Infrastructure security: IAM hardening, secret rotation, CVE analysis, Workload Identity, Binary Authorization or equivalent • Proven experience running RCAs and troubleshooting in high-criticality production environments • Genuine ownership — treats infrastructure as a product, not reactive support • Ability to influence technical decisions beyond the immediate team • Technical leadership: conducts tech reviews, mentors peers, defines standards • Systemic thinking: identifies dependencies and maps risks before they become incidents • Clear communication with managers and non-technical stakeholders.

🏖️ Avantages

• Dito Flex - flexible meal and food allowances paid via the Caju card (you choose how to use your balance according to your needs and preferences) • Bradesco national medical and dental plan with no co-payment and dependent coverage (children and spouses) • Home office allowance to help cover part of the expenses generated by remote work • Wellhub (formerly Gympass) with various plans, including a free option • Partnership with Sesc, offering discounts on education, health, culture, sports, tourism, leisure and assistance services • Extended maternity and paternity leave, also valid for adoption and legal guardianship cases. During this period, employees continue to receive meal/food allowance (VA/VR). • 40-hour work week with truly flexible hours • Total freedom of style—no dress code • Multiple learning incentives (support for courses, events, talks and meetups, book purchases, internal library, among others) • Snacks, games and arcade available at the office to relax during breaks • Partnerships and discounts with various restaurants, gyms, educational institutions, language schools, and more • Regular social events and team integration activities to foster connections and friendships • Internal diversity committees that run targeted events, debates, learning sessions and initiatives to raise awareness and include underrepresented groups.