Team Lead, IT Systems Operations

🕒 il y a 1 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

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DriveTime

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2002

🚘 Automobile

📦 Logistique

📣 Marketing

Automotive • Logistics • Marketing

DriveTime est une entreprise de vente au détail automobile de premier plan, concentrée sur la révolution de l'achat de voitures. L'entreprise est fière de son approche de tarification transparente, éliminant les négociations et offrant une expérience client inégalée. DriveTime exploite des centres de reconditionnement pour redonner vie aux véhicules d'occasion, avec une formation complète et un équipement de pointe. Les opérations de l'entreprise sont rationalisées pour une productivité optimale et un support client, avec une équipe dynamique impliquée dans les services de prêts et les fonctions corporatives. DriveTime s'engage à créer un impact positif en favorisant un environnement de travail solidaire qui valorise l'intégrité, la collaboration et la diversité des parcours.

Description

• Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning • Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion • Establishing team priorities and translating leadership direction into clear, actionable work plans • Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks • Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement • Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations • Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards • Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations • Partnering with engineering and automation teams to reduce manual, repetitive work • Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing • Managing team capacity, resource allocation, and workload balancing across competing priorities • Overseeing on-call rotations and ensuring equitable distribution of responsibilities • Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships • Communicating status, risks, and priorities clearly to both technical teams and business stakeholders • Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting

🎯 Exigences

• 5+ years of experience in IT operations, systems administration, or enterprise application support • 2+ years of people management experience leading technical teams • Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience considered • Proven track record of driving process improvement, operational efficiency, and accountability in a technical environment • Experience managing workloads and projects using Smartsheet or similar resource management tools • Familiarity with enterprise platforms such as secure file transfer systems, document management solutions, and business applications • Strong capacity planning, prioritization, and resource management skills • Experience working in cross-functional environments with multiple stakeholders.

🏖️ Avantages

• Work From Home. Feel free to rock the casual wear while still being camera ready. • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. • 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. • Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. • Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! • Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!