Senior Account Manager

🕒 il y a 15 jours

🌵 Arizona, Nevada – Distant

🌵 Arizona – Remote 🎰 Nevada – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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Elevate Aviation Group

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201 - 500 employés

Elevate Aviation Group, fondé en 2003, fournit des services de transport aérien, de conseil en voyages, d'acquisitions, de maintenance et de gestion des avions à certains des noms les plus reconnus dans les secteurs des affaires, du sport, du divertissement, du gouvernement et de l'éducation supérieure.

Description

• Serve as the trusted, dedicated point of contact for a high-net-worth aircraft owner owning all communication, account activity, and operational coordination • Anticipate client needs and lifestyle preferences. The client should rarely have to ask • Resolve issues with urgency and ownership; the client hears a solution, not an explanation of process • Coordinate all facets of trip logistics including catering, FBO selection, ground transportation, cabin setup, slot availability, and overflight permits as applicable • Stay informed on trip schedules and aircraft status to serve as a credible, knowledgeable liaison between the client and operations • Communicate changes or disruptions proactively, with context and a clear path forward • Review invoices and billing statements for accuracy before client delivery; own the resolution of any discrepancies with Finance • Act as the intermediary between the aircraft owner, flight crew, and maintenance team — ensuring service standards, owner preferences, and safety requirements are clearly communicated and consistently upheld • Hold working familiarity with FAA Part 135 and Part 91 requirements as they affect scheduling, crew, and service delivery

🎯 Exigences

• 5–8 years in high-level client service, account management, or aviation operations, luxury or high-touch service environment required • Proven track record serving high-net-worth individuals; understands the expectations and sensitivities that come with this client profile • Exceptional communicator, written and verbal, with the diplomacy and presence suited for discerning, elite clientele • Working knowledge of business aviation, specifically FAR Part 91 and Part 135 aviation • Financially fluent, comfortable reviewing invoices, tracking trip costs, and presenting clear financial summaries to ownership • High emotional intelligence; handles sensitive situations with composure, care, and absolute discretion • Highly organized with strong follow-through, nothing falls through the cracks.

🏖️ Avantages

• Up to 20lbs lifting requirement • Oncall hours may be required as needed for trip disruptions, schedule changes, or client emergencies and may/will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week. • U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S, both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.