Senior Manager, Customer Success

il y a 8 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

EarnIn

Site WebLinkedInTous les Emplois

Fintech • SaaS • B2C

EarnIn est une entreprise de technologie financière qui propose des solutions innovantes pour accéder plus rapidement à vos revenus sans frais élevés ni vérifications de crédit. L'entreprise propose des services tels que Cash Out, qui permet aux utilisateurs de transférer jusqu'à 150 $/jour ou 750 $/période de paie vers un compte bancaire lié, et Early Pay, qui permet aux utilisateurs de recevoir leur chèque de paie jusqu'à deux jours à l'avance. Balance Shield aide à éviter les frais de découvert avec des notifications en temps réel et des transferts automatiques optionnels, tandis que Credit Monitoring offre un accès gratuit au score Vantage 3. 0 par Experian. De plus, la fonctionnalité Tip Yourself encourage les économies à chaque paie. EarnIn fonctionne sur un modèle basé sur des pourboires optionnels au lieu de frais obligatoires, aidant les utilisateurs à gérer leurs finances avec facilité et sécurité. Les services bancaires sont fournis en collaboration avec Evolve Bank & Trust, Membre FDIC.

201 - 500 employés

Fondée en 2013

💳 Fintech

☁️ SaaS

👥 B2C

💰 €125 000 000 Series C en 2018-12

Description

• Own and manage EarnIn’s B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value. • Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration. • Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn. • Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams. • Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage. • Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value. • Drive the growth of the business by engaging with prospective partners. • Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models. • Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement. • Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes. • Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact.

🎯 Exigences

• 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments. • Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes. • Excellent communication, relationship-building, and storytelling skills. • Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes. • Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations. • Experience wearing multiple hats, including success, light marketing, and growth enablement. • Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations. • Strong organizational and prioritization skills. • Bachelor’s degree required; MBA or advanced degree a plus. • Start-up or fast-paced environment experience is highly preferred.

🏖️ Avantages

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options • equipment allowances • wellness programs