Senior Manager, Network Success

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🇺🇸 États-Unis – Télétravail

💵 $130 - $160 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 1%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Employer Direct Healthcare

Employer Direct Healthcare

201 - 500 employés

💼 Conseil

🛡️ Assurance

📦 Logistique

Consulting • Insurance • Logistics

Employer Direct Healthcare est une société de soins de santé qui se concentre sur la fourniture de services de soins spécialisés, tels que la chirurgie, les soins contre le cancer et les soins par perfusion, aux membres d'organisations auto-assurées. L'entreprise gère Lantern, une plateforme de soins spécialisés qui s'associe à un réseau de médecins et d'établissements de premier plan pour offrir des soins de santé de haute qualité à des tarifs négociés et abordables. Lantern met l'accent sur une expérience haut de gamme avec des défenseurs des soins et des infirmières garantissant une récupération sans stress et un soutien pour toutes les procédures planifiées et les diagnostics de cancer. Avec un accent sur la prestation de soins excellents à proximité, le réseau de Lantern comprend des milliers de chirurgiens et d'établissements à travers le pays, profitant ainsi tant aux organisations qu'à leurs employés en réduisant les coûts tout en maintenant des normes élevées de soins.

Description

• Serve as executive sponsor for Lantern’s largest and most strategic provider groups, building durable and trusted relationships. • Align Lantern’s capabilities with provider goals, advocating internally to address needs, remove friction, and enhance partnership value. • Drive revenue and network performance through proactive engagement, retention strategies, and identification of expansion opportunities. • Lead renewal and retention efforts for high-value provider accounts, mitigating churn risk and strengthening long-term alignment. • Define team strategy, priorities, and operating rhythms to achieve growth, engagement, and retention targets. • Improve account planning frameworks, reporting cadences, and performance management systems. • Identify operational bottlenecks and implement process improvements that increase efficiency and service quality. • Establish data-driven visibility into team performance, provider health, and network outcomes. • Identify, pilot, and scale AI-enabled tools and automation across Network Success workflows. • Partner with Analytics and Product/Engineering to translate successful AI pilots into repeatable processes. • Partner with Member Services, Claims, Clinical, and Product teams to align workflows and ensure consistent provider experiences. • Define escalation pathways, roles, and handoffs across functions. • Lead, mentor, and develop a team of network and territory managers. • Build a high-performance culture centered on accountability, execution, and provider success. • Provide structured coaching, training, and development plans. • Build team fluency with AI and automation tools.

🎯 Exigences

• Bachelor’s degree required. • 10+ years of relevant experience in provider network management, healthcare operations, or account leadership. • 3+ years of team management experience (5+ years preferred). • Industry experience strongly preferred, including familiarity with Centers of Excellence models, provider networks, or value-based care environments. • Proven track record of leading and scaling high-performing teams. • Experience leveraging AI, automation, or workflow tools to scale team output and streamline operations strongly preferred. • Demonstrated success managing complex stakeholder environments and cross-functional initiatives. • Strong operational and strategic planning capabilities. • Excellent problem-solving and decision-making skills in fast-paced environments. • Exceptional communication and executive presence with both internal and external stakeholders. • Experience with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).

🏖️ Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave

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