Technical Consultant – Integrations

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EdSights

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

📚 Éducation

☁️ SaaS

🤖 Intelligence artificielle

🔥 Financement dans la dernière année

💰 €80 000 000 Private Equity Round - EdSights en 2025-09

Education • SaaS • Artificial Intelligence

<EdSights> EdSights est une plateforme dédiée à la réussite étudiante qui amplifie la voix des étudiants afin d'améliorer l'engagement, la rétention et la persistance dans les établissements d'enseignement supérieur. L'entreprise propose un système d'engagement SMS propulsé par l'IA, un chatbot IA pour un soutien étudiant disponible 24/7, ainsi que des analyses en temps réel incluant un indice de la voix des étudiants (SVS) qui permet d'identifier les opportunités d'intervention et d'obtenir des informations institutionnelles. EdSights s'associe aux universités pour fournir des données conversationnelles, des interventions automatisées et des intégrations qui réduisent la charge de travail des conseillers tout en augmentant la satisfaction et la rétention des étudiants.

Description

• Lead the end-to-end configuration of partner integrations by gathering requirements, coordinating with partner IT teams, and partnering closely with the EdSights Implementation Manager to align integration setup with onboarding timelines and partner launch plans. • Own the setup, support, and ongoing maintenance of SFTP-based data imports and exports, ensuring files are formatted correctly, delivered securely, and processed reliably. • Validate incoming partner data for accuracy, completeness, and formatting consistency, and troubleshoot integration failures or data quality issues. • Coordinate with Engineering/Product to configure and maintain export files, data structures, and delivery schedules for partner systems such as Starfish, Navigate, or Salesforce. • Project manage export setup processes, including hosting technical setup meetings, aligning on expectations and timelines, and confirming successful data delivery. • Work consultatively with Partner Success and partner institutions to design export workflows and data structures that align with institutional processes and support effective action in downstream systems. • Develop expertise in partner platforms and technology stacks to provide recommendations and share best practices on data mapping, field usage, and export structure. • Document integration configurations, file formats, schedules, and partner-specific requirements to maintain clear internal visibility and consistency. • Help establish and evolve integration best practices, documentation standards, and scalable processes as EdSights builds its integration function.

🎯 Exigences

• 3–5 years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role • Demonstrated hands-on experience configuring and troubleshooting SFTP-based integrations, data pipelines, and system-to-system data exchanges; working knowledge of SQL required • Experience working with structured data files (e.g., CSV or flat files), including analyzing, mapping, and troubleshooting data between systems • Strong communication skills and technical acumen, with the ability to translate technical concepts for non-technical stakeholders and collaborate effectively with partner IT teams • Strong project management and documentation skills, with the ability to manage multiple integration projects simultaneously and clearly capture requirements, configurations, and troubleshooting steps • Experience collaborating across cross-functional teams including Implementation, Product, Engineering, and Client Success • Self-starter and independent problem-solver who thrives in ambiguous environments, takes initiative, and is energized by the opportunity to build processes and capabilities from the ground up

🏖️ Avantages

• Unlimited PTO • Paid parental leave • Competitive compensation • New Apple hardware • 401k matching • Strong health and wellness benefits