Engagement Advisor

🕒 il y a 4 mois

🇺🇸 États-Unis – Télétravail

💵 $90 000 - $105 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de Elation Health, pas via un site d'emploi

Repérée par Remote Rocketship il y a 4 mois

Toujours ouverte sur le site de Elation Health. Vérifiée il y a 11 heures.

Logo of Elation Health

Elation Health

201 - 500 employés

Fondée en 2010

🏥 Santé

⚕️ Assurance santé

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health est une entreprise qui propose une plateforme de dossier médical électronique (DME) conçue en priorité pour les cabinets de soins primaires. Leur plateforme, qui inclut des fonctionnalités alimentées par l'IA telles que Note Assist, vise à améliorer les soins aux patients en rationalisant les flux de travail cliniques et en augmentant l'efficacité. Elation Health s'adresse aux cabinets de petite et moyenne taille, aux prestataires de soins directs et aux entreprises, en offrant des services tels que des logiciels de facturation médicale, la télémédecine et des outils d'engagement des patients. Avec un accent sur de meilleures relations patient-prestataire et des soins exceptionnels, Elation Health soutient plus de 32 000 cliniciens dans l'avancement de leurs pratiques médicales.

Description

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. • Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers. • Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth. • Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally. • Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines. • Use data and reports to identify trends within your customer base. • Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers.

🎯 Exigences

• Bachelor’s degree or equivalent experience • 2-3 years of experience in a customer-facing success role • Project management experience required • Highly collaborative, organized, and execution-oriented with strong presentation skills • Strong desire to build relationships with your customers and serve as an advisor of their onboarding process • Exceptional written and oral communication skills that display professionalism • Process-oriented mindset with a high level of attention to detail • Ability to work with a large customer base and engage with your book of business by deploying strategic technology. • Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

🏖️ Avantages

• Health insurance • Paid time off

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