Strategic Engagement Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $140 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

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Elation Health

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2010

⚕️ Assurance santé

🤖 Intelligence artificielle

Healthcare Insurance • Software as a Service (SaaS) • Artificial Intelligence

Elation Health est une entreprise qui propose une plateforme de dossier médical électronique (DME) conçue en priorité pour les cabinets de soins primaires. Leur plateforme, qui inclut des fonctionnalités alimentées par l'IA telles que Note Assist, vise à améliorer les soins aux patients en rationalisant les flux de travail cliniques et en augmentant l'efficacité. Elation Health s'adresse aux cabinets de petite et moyenne taille, aux prestataires de soins directs et aux entreprises, en offrant des services tels que des logiciels de facturation médicale, la télémédecine et des outils d'engagement des patients. Avec un accent sur de meilleures relations patient-prestataire et des soins exceptionnels, Elation Health soutient plus de 32 000 cliniciens dans l'avancement de leurs pratiques médicales.

Description

• Serve as the primary point of accountability for Elation’s largest, most complex enterprise customer engagements — owning the relationship from implementation kick-off through successful adoption and scale. • Identify opportunities to leverage AI, automation, and product capabilities to reduce implementation friction, improve adoption, and shorten time to value. • Lead organizational change management initiatives, guiding customers through the cultural, operational, revenue, and clinical shifts required to successfully adopt Elation’s platform. • Build and maintain executive-level relationships with C-suite and senior leadership teams at customer organizations, acting as a trusted strategic advisor throughout the engagement lifecycle. • Develop and execute detailed project plans with clearly defined success criteria, milestones, and KPIs that map implementation activities to measurable ROI and clinical outcomes. • Define, track, and communicate the business value of implementation work, translating operational, financial,  and clinical performance metrics into executive-ready insights and progress reports. • Manage multiple high-complexity customer engagements simultaneously, proactively identifying risks and driving resolution across internal and external stakeholders. • Collaborate cross-functionally with Sales, Customer Success, Product, Support, Engineering, and Partnerships to ensure a seamless and high-quality customer experience. • Build repeatable implementation playbooks and best practices that raise the bar for the broader Professional Services team. • Champion and embed Elation’s values in every customer and internal interaction. • Help define and evolve Elation’s next-generation Professional Services model, balancing high-touch strategic guidance with scalable, repeatable delivery mechanisms.

🎯 Exigences

• 7+ years of experience in senior implementation, customer success, or strategic consulting roles within healthcare technology — deep familiarity with clinical workflows, revenue cycle management and health IT systems is required. • Experience building or evolving service delivery models in a high-growth SaaS or healthcare technology environment, including the use of automation, standardization, or AI-enabled workflows to improve scale and customer outcomes. • Demonstrated success owning enterprise-scale SaaS implementations with large, complex healthcare organizations (e.g., multi-site practices, health systems, ACOs, or managed care organizations). • Proven ability to build trust and navigate relationships at the C-suite level, including CMOs, COOs, and CTOs, as well as day-to-day clinical, financial, and operational end users. • Strong expertise in organizational change management — experience developing and executing change strategies that drive technology adoption across clinical and administrative teams. • Ability to define, measure, and communicate ROI and KPI improvements tied to implementation outcomes, translating technical milestones into business and clinical value. • Exceptional consultative and communication skills, with a track record of managing multiple complex, concurrent engagements with competing priorities. • Experience with end-to-end system implementations, including discovery, configuration, training, go-live support, and post-launch optimization. • High emotional intelligence and executive presence; comfortable navigating ambiguity, escalating appropriately, and maintaining composure under pressure. • Experience with EHR, practice management and population health platforms strongly preferred.