Digital Solutions Specialist

Emploi pas sur LinkedIn

🕒 il y a 3 jours

🌵 Arizona, Colorado, +1 états de plus – Distant

🌵 Arizona – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $73 000 - $95 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Envista Holdings Corporation

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2018

🏥 Santé

🏭 Fabrication

⚕️ Assurance santé

💰 Post-IPO Debt en 2023-08

Healthcare • Manufacturing • Healthcare Insurance

Envista Holdings Corporation est un leader mondial dans les solutions de soins dentaires, offrant une large gamme de produits et de technologies qui soutiennent les professionnels dentaires dans la fourniture de soins de haute qualité aux patients. Avec plus de 30 marques de confiance sous son égide, Envista se concentre sur l'innovation et la dentisterie numérique, proposant des produits et équipements spécialisés pour l'orthodontie, les implants, l'endodontie, l'imagerie et la prévention des infections. L'entreprise est dédiée à autonomiser les professionnels dentaires à travers une amélioration continue et des programmes éducatifs complets, le tout visant à améliorer les résultats pour les patients et à transformer l'industrie dentaire. L'engagement d'Envista envers la diversité et l'inclusion, la durabilité et l'amélioration continue sous-tend sa mission de soutenir les praticiens dentaires dans le monde entier.

Description

• Partner with the commercial team after customer commitment to implement an Ormco product or solution • Conduct practice-readiness assessments covering workflows, technology, staffing, training needs, and implementation barriers • Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures • Establish implementation expectations with doctors and practice teams • Deliver field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio • Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel • Translate complex product and technical information into practical, repeatable workflows • Provide virtual follow-up training and support standardized implementation guides and customer-facing tools • Guide initial product setup, workflow preparation, first use, and initial case submissions • Monitor implementation progress, address delays and barriers, and coach customers during early adoption • Confirm activation criteria and coordinate documented handoffs to Clinical Success, Customer Support, or the appropriate long-term owner • Serve as a regional subject-matter resource for Ormco digital orthodontic products and workflows • Provide first-line product and workflow guidance and coordinate technical, clinical, quality, and customer-service escalations • Track customer issues and report complaints through established processes • Partner with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support • Gather customer feedback and communicate product insights, enhancement opportunities, and trends to internal stakeholders • Document implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems • Manage customer activity across an assigned geography, field schedule, travel, and assigned resources • Prepare implementation, activity, expense, and status reports

🎯 Exigences

• Bachelor's degree or equivalent combination of education and relevant professional experience • Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field • Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment • Demonstrated ability to learn and communicate technical, product, and workflow information • Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously • Proficiency with Microsoft Office applications and CRM or customer-management systems • Willingness and ability to travel frequently throughout an assigned geography, including overnight travel • Strong facilitation, presentation, coaching, and adult-learning skills • Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners • Ability to translate technical and clinical concepts into clear, practical workflows • Strong customer orientation and commitment to delivering a consistent implementation experience • Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations • Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions • Ability to influence outcomes without direct authority • Strong written and verbal communication skills • Ability to work independently in a field-based environment while contributing to a coordinated regional and national team • Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation • Ability to use customer and implementation data to prioritize activity and improve outcomes

🏖️ Avantages

• Annual performance bonus • Medical benefits • Dental benefits • Vision benefits • 401K match • Other applicable compensation plans • Reasonable accommodations for qualified individuals with disabilities