Senior Coordinator, Digital

🕒 il y a 3 jours

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $22 / heure

⏰ Temps Plein

🟠 Senior

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Road Scholar

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1975

✈️ Tourisme

🏨 Hôtellerie

📚 Éducation

Travel • Hospitality • Education

Road Scholar est une organisation à but non lucratif qui propose des voyages éducatifs et des aventures d'apprentissage tout au long de la vie pour les adultes (principalement âgés de 50 ans et plus). Elle combine des voyages guidés à thème autour du monde avec des conférences en ligne et des programmes communautaires. Fondée en 1975 sous le nom d'Elderhostel, elle offre des voyages éducatifs sur plusieurs jours, des ressources comme l'aide financière et le soutien pour les voyageurs solitaires, ainsi que des collections de voyages soigneusement choisies couvrant des centaines de destinations et de sujets d'intérêt particulier.

Description

• Represent Road Scholar’s brand through thoughtful, accurate, and efficient email communication • Craft clear, empathetic written responses aligned with Road Scholar’s voice, tone, and brand standards • Provide high-touch service to promote program enrollments, resolve technical issues, and support participant satisfaction • Offer creative, personalized solutions to complex participant needs, aiming for one-interaction resolution and long-term loyalty • Verify information, use internal tools and resources, and apply knowledge of Road Scholar’s mission, offerings, and policies • Use CRM systems and email management platforms to track interactions, document cases, and ensure timely follow-up • Mentor new team members • Achieve monthly individual and team performance goals • Share ideas to improve processes, communication workflows, and participant experience • Monitor email quality and service standards through feedback, peer reviews, and self-assessment • Identify, monitor, and report website, social media, and technology-related issues • Attend ongoing training on Road Scholar products, systems, and procedures • Handle a high volume of email correspondence daily • Take inbound calls during “all hands-on deck” moments and make outbound calls when necessary • Adapt to changing priorities in a fast-paced, mission-driven environment • Collaborate with Marketing, IT, and Program Development to resolve participant concerns and support service initiatives

🎯 Exigences

• Bachelor’s degree preferred and/or comparable work experience • 2–4 years’ experience in customer service, communications, or email support; call center, travel services, nonprofit, or education-related experience is a plus • 2–4 years’ proven ability to handle high-volume, high-quality email communications • Experience with CRM systems such as Salesforce and email/ticketing platforms • Proven experience resolving customer issues through written communication • Ability to type 50–70 words per minute accurately • Ability to manage multiple responsibilities, deadlines, time-sensitive demands, and interruptions • Excellent organizational and problem-solving skills • Ability to work independently and collaboratively • Positive attitude, adaptability, and resilience • Exceptional grammar, spelling, formatting, and attention to detail • Receptive to coaching and performance feedback • Strong time management and prioritization skills • Accurate data entry skills • Willingness to learn evolving travel programs, participant needs, and internal tools/procedures • Ability to exercise sound judgment within defined guidelines • Proficiency in Microsoft Office, Salesforce, Spekit, Zoom, and other cloud-based platforms • Ability to work from home with reliable high-speed internet and direct Ethernet connectivity; Wi-Fi is not supported for work systems • Cover letter required with resume for serious consideration

🏖️ Avantages

• Medical, Dental and Vision Insurance (with a substantial employee subsidy) • 403(b) Retirement Plan with a company match of 5% after 1 year of employment • Up to 20 days of PTO annually • Paid week off at the end of December, in addition to PTO • Employee discounts on Road Scholar programs • Optional IATA membership • LinkedIn Learning access • Other professional development opportunities • Fully remote work environment