Account Manager – Professional Services Delivery

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Esprow

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2012

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Chez Western Title & Escrow, chaque client est traité avec égalité et chaque client est important. Peu importe la taille de la transaction, nos employés travaillent sans relâche pour offrir des produits de la plus haute qualité. En réunissant expérience pratique, expertise technique et connaissance approfondie du secteur, nous pouvons fournir "Une Expérience de Clôture Supérieure Du Premier Contact au Dernier".

Description

• Build and maintain strong relationships with existing clients, acting as a primary point of contact for ongoing communication and support. • Identify opportunities for expanding services within existing accounts based on client needs and ongoing engagements. • Manage the lifecycle of services engagements — from initial client discussions and requirements gathering through proposal development, contract support, and delivery oversight. • Prepare commercial proposals, RFP responses, and pilot project scopes in collaboration with internal teams. • Participate in pre-sales activities, including client meetings, workshops, and product demonstrations. • Contribute to contract discussions and preparation together with senior management. • Take ownership of delivery coordination post-contract signature, ensuring projects are executed according to scope, timelines, and client expectations. • Act as a bridge between clients and internal teams, ensuring alignment and transparency throughout the engagement lifecycle. • Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks. • Organize and manage the execution of projects involving QA and engineering teams, including planning, task coordination, and progress tracking. • Monitor delivery performance and proactively address risks, bottlenecks, or scope changes. • Drive continuous improvement of delivery processes and client outcomes through regular feedback and alignment sessions.

🎯 Exigences

• 6-10+ years of experience in account management, client services, professional services delivery, or consulting within financial technology or capital markets. • Proven experience working with exchanges, banks, and brokers, or other capital markets institutions. • Experience supporting or managing client engagements, including proposal preparation and involvement in contract discussions. • Familiarity with electronic trading environments, APIs, connectivity protocols, or trading system architecture. • Ability to understand client requirements and translate them into structured service engagements. • Proven experience coordinating or managing delivery of professional services engagements, ideally involving QA, testing, or system integration teams. • Experience working closely with technical teams (QA, engineering) to plan, execute, and monitor project delivery. • Strong client-facing communication and presentation skills. • Excellent attention to detail in written communication and commercial documentation. • Strong organizational and coordination skills, with the ability to manage multiple engagements simultaneously.

🏖️ Avantages

• Full-time position (mix of onsite and remote). • Competitive package. • Career path in a technology company with many talented people.