Lead Product Manager

🕒 il y a 27 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $170 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

👻 Score fantôme 4%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity en 2019-08

SaaS • B2B • Marketing

EverCommerce est un fournisseur de logiciels adaptés à l'industrie qui alimente l'économie des services. Il développe des produits SaaS pour transformer numériquement les opérations quotidiennes des professionnels des services, y compris la gestion des affaires, la facturation électronique et les paiements mobiles, le marketing omni-canal et les outils d'engagement client. EverCommerce se concentre sur des solutions verticales, et non sur des logiciels de masse, conçues pour moderniser les opérations, le marketing et les interactions avec les clients pour les entreprises qui fournissent des services.

Description

• Lead the product strategy, roadmap, and execution for ZyraTalk within the EverPro product portfolio • Define and drive the EverPro Voice product line and integrate AI voice capabilities into vertical SaaS products • Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion • Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows • Build understanding of home services SMB customers and use voice automation to reduce administrative burden, improve responsiveness, and drive business outcomes • Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics • Own product discovery, customer feedback loops, competitive analysis, and market insights • Drive adoption and commercialization through packaging, positioning, enablement, and expansion opportunities • Establish KPIs and operating rhythms measuring usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness • Lead the transition from founder-led product intuition to a scalable product management discipline • Create the AI voice product vision and actionable roadmap • Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration • Determine where voice should be embedded into existing workflows versus offered standalone or cross-product • Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities • Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion • Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns • Develop a point of view on the AI voice market, competitive offerings, customer expectations, technical constraints, and opportunities

🎯 Exigences

• 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities • Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred • Proven ability to lead product strategy and execution in a cross-functional environment • Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions • Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities • Ability to balance near-term customer and business needs with longer-term platform and product strategy • Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data • Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders • Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area • Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth • Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is a plus • Experience integrating acquired products into a broader product portfolio is a plus • Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals is a plus • Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms is a plus • Experience building products across multiple brands, business units, or vertical SaaS products is a plus • Must be eligible to work without sponsorship

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program