Customer Success Specialist

il y a 9 jours

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce est la plateforme de commerce de services de premier plan, offrant des solutions SaaS intégrées, adaptées verticalement, à plus de 500 000 entreprises de services à l'échelle mondiale. Fondée en 2016, EverCommerce propose des solutions logicielles qui aident les entreprises à promouvoir leurs services, à rationaliser leurs opérations quotidiennes et à améliorer l'engagement client. La société se spécialise dans l'accélération de l'économie des services grâce à la transformation numérique dans plusieurs secteurs, notamment les services à domicile et sur le terrain, les services de santé, ainsi que le fitness et le bien-être. La technologie d'EverCommerce vise à accélérer la croissance, améliorer les opérations et augmenter la fidélisation pour les petites et moyennes entreprises, transformant la manière dont elles interagissent avec leurs clients grâce à des applications modernes numériques et mobiles.

1001 - 5000 employés

Fondée en 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round en 2019-07

Description

• Focus on our brand, Socius Marketing. • Have hands-on experience with customer communication and support our internal teams by managing customer requests. • Reports to the Senior Manager of Customer Success. • Work independently but communicate clearly for those who need to understand what you have completed.

🎯 Exigences

• 2+ years’ customer support experience with ticketing responsibilities • 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform • 1+ year inbound customer support phone experience • Demonstrated general aptitude for learning systems • Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls • Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues • Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset • Critical thinker who displays the ability to think, reason, learn, and solve problems • Ability to learn and apply knowledge of new industries and business models quickly • Must be friendly, professional, easy to work with and committed to providing support excellence to our customers • Ability to multitask and re-prioritize tasks based on customer need • A team player who performs well independently.

🏖️ Avantages

• Great health insurance, long-term disability insurance, and life insurance. • 401k matching • Company-wide events and happy hours. • Kind, team-oriented work environment. • Unlimited FTO