Lead Product Manager

🕒 il y a 28 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

💵 $170 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2016

🏥 Santé

💼 Conseil

📦 Logistique

💰 Private Equity Round en 2019-07

Healthcare • Consulting • Logistics

EverCommerce est la plateforme de commerce de services de premier plan, offrant des solutions SaaS intégrées, adaptées verticalement, à plus de 500 000 entreprises de services à l'échelle mondiale. Fondée en 2016, EverCommerce propose des solutions logicielles qui aident les entreprises à promouvoir leurs services, à rationaliser leurs opérations quotidiennes et à améliorer l'engagement client. La société se spécialise dans l'accélération de l'économie des services grâce à la transformation numérique dans plusieurs secteurs, notamment les services à domicile et sur le terrain, les services de santé, ainsi que le fitness et le bien-être. La technologie d'EverCommerce vise à accélérer la croissance, améliorer les opérations et augmenter la fidélisation pour les petites et moyennes entreprises, transformant la manière dont elles interagissent avec leurs clients grâce à des applications modernes numériques et mobiles.

Description

• Lead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product portfolio • Define and drive the EverPro Voice product line and integrate AI voice capabilities into EverPro’s vertical SaaS products • Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion • Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows • Build understanding of home services SMB customers and how voice automation can reduce administrative burden, improve responsiveness, and drive business outcomes • Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics • Own product discovery, customer feedback loops, competitive analysis, and market insights for AI voice and receptionist capabilities • Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities • Establish product KPIs and operating rhythms to measure usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness • Create product vision and actionable roadmap for AI voice within EverPro • Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration • Determine where voice should be embedded into existing workflows versus offered standalone or cross-product • Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities • Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions • Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns • Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and emerging opportunities • Transition ZyraTalk from founder-led momentum into a scalable, integrated EverPro product capability

🎯 Exigences

• 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities • Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred • Proven ability to lead product strategy and execution in a cross-functional environment • Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions • Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities • Ability to balance near-term customer and business needs with longer-term platform and product strategy • Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data • Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders • Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area • Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth • Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is nice to have • Experience integrating acquired products into a broader product portfolio is nice to have • Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals is nice to have • Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms is nice to have • Experience building products across multiple brands, business units, or vertical SaaS products is nice to have • Must be eligible to work without sponsorship

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program