Software Engineering Operations Specialist

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $75 000 - $85 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍💻 Développeur Full-Stack

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EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round en 2019-07

SaaS • B2B • eCommerce

EverCommerce est la plateforme de commerce de services de premier plan, offrant des solutions SaaS intégrées, adaptées verticalement, à plus de 500 000 entreprises de services à l'échelle mondiale. Fondée en 2016, EverCommerce propose des solutions logicielles qui aident les entreprises à promouvoir leurs services, à rationaliser leurs opérations quotidiennes et à améliorer l'engagement client. La société se spécialise dans l'accélération de l'économie des services grâce à la transformation numérique dans plusieurs secteurs, notamment les services à domicile et sur le terrain, les services de santé, ainsi que le fitness et le bien-être. La technologie d'EverCommerce vise à accélérer la croissance, améliorer les opérations et augmenter la fidélisation pour les petites et moyennes entreprises, transformant la manière dont elles interagissent avec leurs clients grâce à des applications modernes numériques et mobiles.

Description

• Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development • Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests • Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases • Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready • Help prepare discovery materials and documentation for new features or customer needs • Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes • Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins • Follow up with stakeholders to resolve outstanding questions or missing information for development work • Contribute to internal product documentation and knowledge base articles

🎯 Exigences

• 3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment • Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on • Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked • Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order • Familiarity with Agile software development processes, user stories, and backlog refinement • A strong interest in growing your career in product management • Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar • Experience working with cross-functional teams and facilitating meetings is a plus • Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program