Customer Operations Specialist

🕒 il y a 11 jours

🏄 California – Distant

🏄 California – Remote

💵 $47 400 - $59 300 / an

⏰ Temps Plein

🟢 Junior

⚙️ Opérations

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EVgo

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2010

⚡ Énergie

🚘 Automobile

🚗 Transport

💰 €225 000 000 Post-IPO Debt - EVgo en 2025-07

Energy • Automotive • Transport

EVgo est une entreprise américaine qui possède et exploite l'un des plus grands réseaux publics de stations de recharge rapide pour véhicules électriques aux États-Unis. Avec plus de 1 200 stations de recharge rapide accessibles au public et une couverture à moins de 16 kilomètres de plus de 40% de la population américaine, EVgo fournit une recharge rapide et pratique compatible avec tous les véhicules électriques capables de recharge rapide, accessible via une application, une carte RFID ou un paiement. L'entreprise s'associe à des constructeurs automobiles, des hébergeurs de sites, des entreprises de covoiturage et de véhicules autonomes, des entreprises de services publics et des entreprises pour déployer et exploiter des chargeurs, propose plusieurs plans tarifaires et services comme Autocharge+, et étend son support aux normes de recharge telles que le NACS de Tesla.

Description

• Respond to routine driver inquiries received by phone, chat, and email regarding charging sessions, account status, and billing. • Follow established procedures to troubleshoot common charging session and app issues, escalating unresolved cases as needed. • Accurately document case details and resolutions in the customer relationship management (CRM) system. • Process routine driver enrollment and account update requests within established turnaround times. • Communicate clearly with internal departments to route inquiries outside of standard scope. • Perform other duties and special projects as assigned to support team and organizational objectives.

🎯 Exigences

• Minimum 1+ years of related experience, or equivalent work experience or equivalent technical education or training in a related field (e.g., certification program, coursework in customer service or communications, or demonstrated on-the-job learning) accepted in lieu of a formal degree. • Associate's degree in a related field (desired). • Prior call center or customer service experience. • Prior experience working a regular schedule that may include early morning, evening, weekend, or holiday hours in support of 24/7 operations. • Familiarity with Microsoft Excel and standard office software. • Must be available to work a regular schedule of Monday through Friday, 3:00 p.m. to 12:00 a.m. Pacific Time, with occasional weekends and holidays as business needs require.

🏖️ Avantages

• Medical, dental, and vision coverage, plus mental wellbeing support and wellness programs • 401(k) • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for medical and dependent care • Life and disability insurance • Uncapped paid time off • Enhanced parental leave • Employee Assistance Program (EAP) • Access to Health Advocate services • Telehealth services • Mentorship programs and opportunities for career growth and internal mobility • Monthly Tech Stipend • One-time home office setup reimbursement • Volunteer time off • Commuter benefits • Employee focused programs