AI Solutions Engineer

🕒 il y a 19 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $115 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

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Evry Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

⚕️ Assurance santé

🤝 B2B

🧘 Bien-être

Healthcare Insurance • B2B • Wellness

Evry Health est une compagnie d'assurance santé moderne, axée sur le mobile, qui propose des plans de santé entièrement assurés pour les employeurs et des équipes de soins personnalisées. Conçu pour les employeurs de taille moyenne et plus (principalement au Texas), Evry propose des plans sans ticket modérateur, sans franchise, des soins virtuels 24/7, des programmes de bien-être intégrés et un soutien individualisé de la part d'infirmières, de nutritionnistes et de médecins pour simplifier les coûts et améliorer la santé des employés. L'entreprise met l'accent sur une approche humaine, centrée sur les membres, et utilise des outils numériques (application iOS/Android) pour offrir soins et avantages.

Description

• Lead end-to-end technical implementations of our AI tools (both SaaS and on-premise solutions) for enterprise customers • Design and execute custom integrations with customer systems, APIs, databases, and existing workflows • Conduct technical discovery sessions to understand customer infrastructure, requirements, and business objectives • Build proof-of-concepts and pilot programs to demonstrate value and accelerate customer adoption • Troubleshoot complex technical issues and provide rapid solutions to maintain customer satisfaction • Partner with Sales teams to provide technical expertise during the sales cycle, including product demonstrations and solution design • Respond to RFPs, technical due diligence questionnaires, and security/compliance inquiries • Serve as the primary technical point of contact for key enterprise accounts during onboarding • Train customer teams on product capabilities, features, optimal usage patterns, and best practices • Create technical documentation, integration guides, API documentation, and best practice resources • Work with internal departments, vendors, and business partners to coordinate problem-solving effectively • Maintain deep expertise across our full suite of AI tools and stay current with product updates and industry trends • Gather and synthesize customer feedback to inform product development priorities and roadmap • Share customer insights, use cases, and technical learnings with internal Product and Engineering teams • Demonstrate personal responsibility and accountability by meeting project timelines and customer commitments • Effectively excel in a remote work environment through active participation in team meetings, standups, and cross-functional collaboration

🎯 Exigences

• Minimum of 3 years of experience in software engineering, solutions engineering, technical consulting, or similar customer-facing technical role • Proven track record of working directly with enterprise customers in a technical capacity • Experience with APIs, webhooks, database systems, and enterprise software integrations • Excellent communication skills, both verbally and in writing, with ability to explain complex technical concepts to technical and non-technical audiences • Strong problem-solving skills and creative approach to customer challenges • Comfort working in a fast-paced, deadline-oriented environment with changing priorities • Proficiency in Node.js, TypeScript, React, and Python • Ability to read, write, and modify code across our full technology stack • Experience with Azure cloud infrastructure and services • Strong understanding of AI/ML concepts and applications; general familiarity with capabilities of major AI platforms (Anthropic Claude, Google Gemini, OpenAI GPT models) • Experience with version control systems (Git), CI/CD pipelines, and modern development practices • Understanding of enterprise security, compliance requirements, and data governance • Proficiency in technical documentation and diagramming tools • Experience with REST APIs, GraphQL, and web service integrations • Previous experience in a forward deployed engineer, solutions engineer, or field engineer role at an AI/SaaS company (Bonus) • Experience implementing AI/ML solutions for enterprise customers (Bonus) • Background in healthcare technology or familiarity with healthcare compliance (HIPAA, SOC 2) (Bonus) • Experience with data pipelines, ETL processes, and data integration tools (Bonus) • Familiarity with Azure OpenAI Service or other Azure AI services (Bonus)

🏖️ Avantages

• Competitive salary • Comprehensive health, dental, and vision insurance as well as life and disability • Retirement savings plan with company match • Generous time off/vacation • Professional development opportunities • Flexible work environment