Senior API Specialist

Emploi pas sur LinkedIn

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

💵 $103 837 - $133 655 / an

⏰ Temps Plein

🟠 Senior

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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ezCater

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2007

🍽️ Alimentation et boissons

📦 Logistique

💼 Conseil

💰 €100 000 000 Series D en 2021-12

Food & Beverage • Logistics • Consulting

ezCater est une plateforme qui offre aux entreprises des solutions de traiteur, permettant aux sociétés de commander de la nourriture pour des réunions et événements auprès d'une large gamme de restaurants et traiteurs. La plateforme permet aux utilisateurs de gérer facilement les commandes, garantissant que toutes les préférences alimentaires et les besoins professionnels sont satisfaits de manière fluide. En se concentrant sur les clients d'entreprise, ezCater simplifie le processus de restauration, le rendant plus efficace pour les organisations souhaitant nourrir leurs équipes et invités.

Description

• Own API partner onboarding and technical support from setup through testing, launch readiness, and early-life support • Review Menu API requirements and coordinate menu structure and mapping with the Menus team • Support external partners and integrators through Zendesk, Slack, email, and live troubleshooting sessions • Serve as the senior technical escalation point for complex API, authentication, webhook, order-flow, and Delivery API issues • Reproduce and isolate issues using Postman and GraphQL, inspect webhook payloads and logs, identify root causes, and escalate with documented reproduction steps • Partner with Product, Engineering, PMO, Menus, and Operations to investigate issues and improve the API partner experience • Monitor API tickets and incidents, identify recurring failure patterns, and recommend process, tooling, and documentation improvements • Use SumoLogic and Sigma to improve visibility into integration health and surface risks • Define and improve support playbooks, troubleshooting guides, Zendesk macros, and developer documentation • Provide technical training and enablement to internal teammates and external partners • Support Menus API, Delivery API, Store Hours, and partner communications • Contribute to partner communication and migration planning for the v1 GraphQL-to-v2 REST transition • Build relationships with external partners and internal stakeholders while operating with ownership, judgment, and autonomy • Mentor teammates and serve as a senior technical resource across the Integrations group

🎯 Exigences

• Strong experience supporting API-based integrations in a technical support, implementation, partner support, or solutions-oriented role • Hands-on experience with GraphQL and/or REST APIs • Ability to interpret JSON and XML, read logs, and reason about webhook and event-driven flows • Proven ability to troubleshoot and resolve complex technical issues under pressure • Excellent written and verbal communication skills for technical and non-technical audiences • Experience managing escalations and balancing multiple priorities • Strong operational mindset and desire to improve systems, documentation, and workflows • Ability to connect technical issues to customer, partner, and business impact • Curiosity, adaptability, and willingness to learn new tools, systems, and integration patterns • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events • ezCater does not sponsor applicants for work visas or legal permanent residence • Nice-to-have qualifications include Postman, webhook inspection, HMAC signature validation, Zendesk, SumoLogic, Sigma, SQL, Python, API versioning, and mentoring experience

🏖️ Avantages

• Market competitive salary • Stock options • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health, dental, and FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from the Boston office, home, or a mixture of both • Employee meal program when in the office • Opportunities to grow in your career • Work/life harmony • Responsibility and autonomy • Engaged and passionate colleagues • Challenging and impactful projects