Product Manager – NetZero

🕒 il y a 2 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $125 000 - $156 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

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Fanatics, Inc.

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2011

🎮 Jeux vidéo

🛒 Commerce de détail

🛍️ eCommerce

Gaming • Retail • eCommerce

Fanatics construit une plateforme sportive numérique mondiale de premier plan qui vise à améliorer l'expérience des fans pour plus de 100 millions d'amateurs de sport à travers le monde. L'entreprise opère dans plusieurs divisions, notamment Fanatics Commerce, Fanatics Collectibles et Fanatics Betting & Gaming. Elle offre aux fans la possibilité d'acheter des équipements sous licence, des maillots, des produits lifestyle et des couvre-chefs, de collectionner des cartes de trading physiques et numériques, des souvenirs sportifs et d'autres actifs numériques, ainsi que de participer à des paris sportifs. Fanatics s'associe à plus de 900 entités sportives à travers le monde, y compris des ligues majeures, des équipes et des athlètes, et gère plus de 2 000 points de vente. L'entreprise s'engage à la responsabilité d'entreprise en mettant l'accent sur la philanthropie, la diversité et l'inclusion, la protection de la marque et la durabilité.

Description

• Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration • Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem • Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions • Support chatbot and AI initiatives by collaborating with a Senior Product Manager, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences • Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs • Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users • Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy • Work with third-party partners as needed to enhance or extend internal tools and operational capabilities • Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams • Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences • Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners

🎯 Exigences

• 3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization • 3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality • Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred • Familiarity with Salesforce-based tools or CRM / CMS platforms preferred • Exposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this space • Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements • Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs • Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams • Experience in the online gaming, betting, or casino industry is a plus, but not required.

🏖️ Avantages

• Medical • Dental • Vision • 401K • Paid time off • GymPass • Pet Insurance • Family Care Benefits • Free Shipt deliveries • $700 to set up your home office