Senior Business Consultant

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Farlinium

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

🏥 Santé

📣 Marketing

📦 Logistique

Healthcare • Marketing • Logistics

Farlinium est une entreprise d'analyse et de conseil en expérience client (CX) B2B qui aide les organisations à concevoir, mettre en œuvre et gérer des programmes Voix du Client (VOC) et des solutions basées sur Qualtrics. Ils fournissent des conseils stratégiques, des services de livraison et de mise en œuvre, des services gérés et le développement de solutions personnalisées (intégrations, tableaux de bord et rapports) pour des industries telles que la banque, la santé, le commerce de détail et les centres de contact. Farlinium se concentre sur l'amélioration des parcours client et l'opérationnalisation des insights CX pour les grandes entreprises.

Description

• Serve as an independent contributor and project manager, leading major workstreams with high-quality, on-time, and on-budget execution • Demonstrate deep understanding of client needs, industry best practices, and organizational dynamics to drive measurable business value • Lead critical client discussions, providing clarity and strategic direction in complex situations • Mentor and coach junior team members on effective client communication techniques • Manage customer accounts with autonomy, seeking strategic advice rather than instruction • Identify and communicate process improvement opportunities, enhancing team efficiency • Collaborate with clients to design tailored CX solutions, offering proactive recommendations based on past experiences

🎯 Exigences

• 4+ years of experience in CX consulting, data analysis, or a related field • Proven ability to lead complex projects independently, managing multiple stakeholders and priorities • Strong analytical skills, with the ability to interpret data and generate strategic recommendations • Exceptional verbal and written communication, with expertise in presenting to senior stakeholders • Deep understanding of CX methodologies, experience management (XM) technologies, and industry best practices • Proficiency with CX tools such as Qualtrics (or equivalent experience with similar platforms) • Demonstrated ability to mentor, coach, and develop junior team members • Strong organizational and project management skills, ensuring timely and high-quality deliverables • Proactive mindset, seeking continuous improvement and identifying growth opportunities.

🏖️ Avantages

• Remote work • Mentorship opportunities • Professional development • Team collaboration