Senior Customer Solutions Engineer

🕒 il y a 2 mois

🏄 California, Colorado – Distant

🏄 California – Remote ⛰️ Colorado – Remote

💵 $132 060 - $186 444 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Fastly

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2011

🔒 Cybersecurity

☁️ SaaS

📡 Télécommunications

💰 €40 000 000 Series F en 2018-07

Cybersecurity • SaaS • Telecommunications

Fastly est une entreprise technologique de pointe spécialisée dans l'amélioration des performances web et des applications avec des fonctionnalités de sécurité plus intelligentes. Sa plateforme offre des solutions pour une livraison de contenu plus rapide, la protection contre les attaques DDoS et la mise en cache intelligente pour les charges de travail liées à l'IA, répondant ainsi aux besoins des principales entreprises du Fortune 100. Fastly offre des expériences utilisateur améliorées grâce à sa puissante plateforme cloud en périphérie (edge cloud), définie par logiciel et mettant l'accent sur la programmabilité et le contrôle. L'entreprise propose également des outils complets de cybersécurité et est reconnue comme un leader dans les services de livraison en périphérie. Fastly soutient des industries telles que le commerce électronique, les médias en streaming, les services financiers et l'édition numérique, offrant des services rapides, sécurisés et fiables pour répondre aux besoins divers de chaque secteur. De plus, Fastly est reconnu pour son environnement convivial pour les développeurs, ce qui en fait un choix idéal pour les entreprises cherchant innovation et flexibilité dans les réseaux de distribution de contenu (CDN).

Description

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly • Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org. • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement • Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support. • Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management. • Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort. • Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute. • Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty. • Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements. • Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity. • Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.

🎯 Exigences

• At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products. • Success as a relationship builder and collaborator with amazing verbal and written communication skills. • Strong technical background and customer orientation. • Empathy and understanding of the customer. • Technical experience with: • HTTP, TCP, TLS, DNS, and other common protocols. • Scripting languages and web platforms, especially Varnish and VCL. • *nix operating systems. • Underlying internet technologies. • Clear understanding of network & system management solutions. • HTTP Live Streaming (HLS & DASH) workflows. • History of demonstrable organizational and project management skills

🏖️ Avantages

• Medical, dental, and vision insurance • Family planning support • Mental health support • Employee Assistance Program • Life, Disability, and Accident insurance • Flexible Vacation policy • Up to 18 days of accrued paid sick leave • 401(k) (including company match) • Employee Stock Purchase Program • 12 paid local holidays • 12 paid company wellness days