Customer Service Specialist

Emploi pas sur LinkedIn

🕒 il y a 10 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $65 000 - $73 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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GCG

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏛️ Gouvernement

📋 Conformité

🛍️ eCommerce

Government • Compliance • eCommerce

GCG est une plateforme numérique offrant l'accès à un prototype d'une version web du Federal Register quotidien. Elle sert de ressource informative non officielle présentant des informations réglementaires de diverses agences gouvernementales au format XML. La plateforme vise à améliorer la compréhension par les utilisateurs du Federal Register et à améliorer l'accessibilité des documents fédéraux, dans le but d'obtenir un statut juridique officiel tel que conféré par le Comité administratif du Federal Register (ACFR) à l'avenir.

Description

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns • Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution • Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays • Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information • Follow up on quotes and open opportunities to address outstanding questions and support conversion • Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams • Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues • Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed • Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

🎯 Exigences

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment • Working knowledge of quote-to-order and order management processes • Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting • Strong attention to detail and commitment to accuracy • Proficiency with CRM, ERP, and internal communication tools • Working knowledge of Microsoft Office (Outlook, Word, Excel) • Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

🏖️ Avantages

• Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need • Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans • Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs • Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access • Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind