Strategic Construction Manager

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Fieldwire by Hilti

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

☁️ SaaS

🏢 Entreprise

Construction • SaaS • Enterprise

Fieldwire par Hilti est une solution complète de gestion de chantier conçue pour les équipes de construction. Elle facilite la collaboration entre les équipes de projet, y compris les chefs de chantier et les chefs de projet, en fournissant des outils pour la gestion sur le terrain, l'attribution des tâches, la planification et les mises à jour en temps réel. La plateforme permet une coordination efficace des projets de construction en veillant à ce que tous les membres de l'équipe travaillent à partir de documents et plans à jour, réduisant ainsi les risques grâce à des dossiers indiscutables des travaux réalisés. Fieldwire s'intègre également facilement avec d'autres applications et est accessible sur plusieurs appareils, répondant aux besoins des entrepreneurs généraux et spécialisés, des propriétaires, des architectes et des concepteurs. Elle prend en charge les besoins en gestion de projet tels que les rapports, la gestion de documents et la planification à travers une interface conviviale qui s'adapte des petits aux méga-projets. Faisant partie du Hilti Construction Software, Fieldwire est choisi par certaines des plus grandes entreprises de construction dans le monde pour gérer plus de 2 000 000 de chantiers.

Description

• Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects • Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership • Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes • Support and lead business reviews and success check-ins, communicating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (admins and end users) • Guide customers through deployments, workflow standardization, and change management, including end-user enablement and training at scale • Work alongside GTM partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and expansion—identifying growth opportunities and partnering with account teams to action them • Monitor customer health, usage patterns, and engagement signals to proactively drive adoption and reduce risk • Serve as an escalation point for Strategic/Enterprise customers, coordinating internal teams to resolve issues and improve the customer experience • Represent the voice of the customer internally by sharing themes, use cases, and feedback with Product and cross-functional partners • Contribute to evolving Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program scales

🎯 Exigences

• 3+ years of experience in a customer-facing SaaS role (Customer Success, Implementation, Solutions Engineering, or similar) • Experience supporting enterprise customers with complex, multi-stakeholder organizations • Background in construction technology or direct construction experience is strongly preferred. • Comfort working directly with frontline teams (admins and end users) to drive adoption through enablement, workflow alignment, and change management • Strong business acumen, with the ability to tie product adoption to measurable business outcomes • Experience preparing for and facilitating business reviews and success check-ins, including presenting adoption, value, risks, and next-step plans to executive stakeholders • Comfort partnering with Sales/Account teams on renewals and expansion, with a customer-first mindset • Excellent presentation, communication, and relationship-building skills • Highly self-motivated, organized, and comfortable operating with autonomy • Ability to navigate ambiguity and help build new processes in a scaling enterprise motion • Strong problem-solving skills and a consultative mindset • Desire to learn and grow within a dynamic, fast-paced SaaS environment

🏖️ Avantages

• corporate bonus which can range up to 30%