Enterprise Client Success Manager

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ClassWallet

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2014

💳 Fintech

📚 Éducation

🏛️ Gouvernement

💰 €500 000 Debt Financing en 2020-05

Fintech • Education • Government

ClassWallet est une entreprise qui propose des solutions de portefeuille numérique axées sur la gestion et la distribution de fonds publics. En utilisant une plateforme brevetée, ClassWallet simplifie le processus de dépense de ces fonds, garantissant une transparence totale, le respect des normes de dépenses et des rapports prêts pour l'audit. Leurs services s'adressent principalement aux secteurs de l'éducation, tels que les écoles de la maternelle à la 12e année et les programmes de garde d'enfants, les aidant à gérer les achats et les remboursements de manière numérique. ClassWallet soutient également les agences gouvernementales dans la réduction des coûts administratifs et le respect des réglementations, et aide à la distribution efficace de bourses familiales et de programmes de subventions.

Description

• - Serve as the single point of contact for inbound requests from assigned clients. • - Advocate internally to manage contractual obligations & client expectations. • - Maximize the value clients get from ClassWallet solutions. • - Facilitate achievement of client’s desired outcomes. • - Drive product adoption and contract renewal. • - Identify expansion and new business opportunities. • - Build client retention and satisfaction through relationship management. • - Rely on success metrics and data to determine action plans. • - Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives. • - Set and reset expectations internally and externally as necessary.

🎯 Exigences

• - 2 years in an Enterprise CSM role, preferably in a state or local government capacity. • - Demonstrated experience reaching and exceeding goals. • - Outstanding written and oral communication skills. • - Strong online and in-person presentation skills. • - Superior business, process management, and negotiation skills. • - Ability to build relationships with industry associations and influential contacts. • - Ability to use CRM and sales automation and tools to streamline efforts. • - Willingness to travel (estimated 10-20%). • - Existing industry experience preferred. • - PMP Certification preferred and highly desired.

🏖️ Avantages

• ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life. • We offer an excellent salary and benefits commensurate with experience. • ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.