Customer Success Manager

🕒 il y a 13 jours

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Kentik

Site WebLinkedInTous les Emplois

201 - 500 employés

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Kentik est une entreprise d’observabilité réseau qui propose une plateforme complète pour optimiser les coûts, les performances et la sécurité du cloud. Ses solutions permettent de visualiser l’ensemble du trafic cloud et réseau, de surveiller les performances réseau, de résoudre rapidement les incidents et de garantir des migrations vers le cloud sécurisées. Kentik aide les organisations à réduire leurs dépenses cloud et à atténuer les attaques DDoS, tout en offrant des outils d’IA réseau et d’observabilité du cloud hybride. La plateforme s’intègre en toute transparence aux outils existants, ce qui en fait une ressource essentielle pour toute équipe qui gère de grands réseaux.

Description

• Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success • Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth • Establish and maintain rapport with all assigned accounts • Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes • Identify and call out account risks • Capture key customer needs, translate them to internal tasks, and execute • Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams • Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved • Travel on-site to key customers as needed

🎯 Exigences

• 5+ years of Customer Success Management / Account Management experience • Candidate must be based on the East Coast and willing to work EST hours • High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.) • Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.) • Ability to speak with authority and lead customer meetings to favorable outcomes • Previous SaaS experience required • Revenue recognition experience in a SaaS framework is a strong plus • Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes • A “get it done” mindset • Enjoy what you do and bring your unique experience to benefit both the team and our customers • Ability to travel up to 25% of the time

🏖️ Avantages

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options