VP, Mortgage Operations Transformation

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $165 000 - $200 000 / an

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

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Finance of America

Site WebLinkedInTous les Emplois

501 - 1000 employés

🛡️ Assurance

💸 Finance

🏦 Banque

Insurance • Finance • Banking

<Finance of America> Finance of America est un prêteur hypothécaire basé aux États-Unis, spécialisé dans les prêts hypothécaires inversés et les solutions de libération de l'équité immobilière pour les propriétaires âgés. L'entreprise propose des produits exclusifs et soutenus par le gouvernement (y compris HomeSafe et HECM), des lignes de crédit et des prêts allant jusqu'à 4 millions de dollars, de l'éducation pour les emprunteurs et des calculatrices, ainsi que des outils partenaires pour les professionnels de la finance et les partenaires de gros. En tant que banque hypothécaire agréée, elle se concentre sur l'aide aux propriétaires (généralement de 55 ans et plus) pour accéder à l'équité de leur maison pour la retraite, les améliorations domiciliaires ou les dépenses de subsistance tout en fournissant des protections et des conseils aux consommateurs.

Description

• Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. • Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. • Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model. • Leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality. • Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times. • Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support. • Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput. • Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations. • Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows. • Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing. • Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality. • Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience. • Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities. • Leads change management initiatives that support adoption of redesigned workflows and new technologies. • Performs other duties as assigned.

🎯 Exigences

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or related financial services roles • Deep knowledge of the mortgage lifecycle including sales, processing, underwriting, closing, and post-closing functions • Experience leading operational transformation initiatives or process reengineering programs • Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation • Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools • Strong analytical and systems-thinking capabilities with the ability to redesign complex operational processes • Ability to analyze complex operational systems and design scalable solutions that improve efficiency and quality • Ability to influence cross-functional leaders and drive organizational change across multiple operational teams • Strong communication, stakeholder management, and executive presentation skills. • Bachelor's Degree in Business Administration, Operations Management, Information Systems, or related field. • Master of Business Administration (MBA) preferred

🏖️ Avantages

• health, dental, vision, life insurance • paid time-off benefits • flexible spending account • 401(k) with employer match • ESPP