Senior Escrow Servicing Operations Specialist

🕒 il y a 1 mois

🌴 South Carolina – Distant

🌴 South Carolina – Remote

💵 $23 - $31 / heure

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

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First American

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1889

🏠 Immobilier

💸 Finance

🏢 Entreprise

Real Estate • Finance • Enterprise

First American est une entreprise historique en activité depuis 1889, ayant évolué pour devenir une organisation de 9 milliards de dollars avec plus de 20 000 employés et plus de 700 bureaux dans le monde entier. L'entreprise propose une gamme de produits et de services qui assistent les acheteurs de maisons, les vendeurs, les entreprises et les investisseurs dans le marché immobilier. Avec un fort accent sur l'engagement des employés et la culture d'entreprise, First American met l'accent sur l'innovation, la technologie et l'implication communautaire, impulsant la transformation au sein de l'industrie immobilière.

Description

• Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow. • Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance. • Maintain escrow interest rates, process deposits and controls. • Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. • Track activity, process documents and disbursements. • Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. • Reconcile files. • Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements. • Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results. • Adhere to regulatory and legal requirements, including investor and state guidelines. • May assist with onboarding and training new employees.

🎯 Exigences

• High School diploma or equivalent • Some college preferred • 2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance) • Strong customer service orientation • Detail orientated • Strong written, presentation and verbal communication skills • Problem solving skills • Strong organizational skills and ability to multi-task • Strong knowledge of company operating systems • Ability to understand and adhere to state and federal mortgage lending regulations

🏖️ Avantages

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan