Director of Cloud Operations

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Firstup

Site WebLinkedInTous les Emplois

201 - 500 employés

🏢 Entreprise

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Firstup est une plateforme complète dédiée à l'expérience employé et conçue pour offrir des communications hautement personnalisées à grande échelle. Elle propose une plateforme de communication intelligente qui s'intègre dans n'importe quel environnement tout en garantissant la sécurité des données et l'intégrité de l'infrastructure. Les solutions de Firstup visent à engager les employés via divers canaux tels que les emails, les applications mobiles et les intranets, rendant chaque interaction significative tout au long du parcours de l'employé. La plateforme s'intègre de manière transparente avec des outils tels que Microsoft 365 et ServiceNow pour améliorer la gestion des services et la productivité des équipes.

Description

• Lead and evolve our cloud infrastructure and operational practices across a globally distributed SaaS platform • Ensure the reliability, scalability, and efficiency of our systems running across multiple AWS regions in the United States and Europe • Partner closely with Engineering, Security, and Product to strengthen operational excellence • Enhance system observability and drive continuous improvement in how we build and run services • Lead a distributed team of engineers across the US and UK • Foster a high-performing, collaborative, and growth-oriented environment • Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads • Advance our observability strategy using Datadog • Establish and refine incident management practices • Lead efforts to reduce MTTR and improve incident response effectiveness • Oversee ongoing operations of a legacy .NET-based solution hosted in private data centers

🎯 Exigences

• 10+ years in cloud infrastructure, SRE, or DevOps roles • Recent experience leading CloudOps/SRE teams • Proven track record of leading operational or platform transformations in a SaaS environment • Experience operating multi-region, customer-facing systems at scale • Strong hands-on experience with AWS (multi-region architectures) • Strong hands-on experience with Kubernetes (EKS) and containerized environments • Strong hands-on experience with Infrastructure as Code (Terraform preferred) • Strong hands-on experience with CI/CD pipelines (CircleCI or similar) • Strong hands-on experience with observability platforms (Datadog or equivalent) • Solid understanding of microservices and distributed systems design • Familiarity with serverless architectures and modern cloud-native patterns • Deep experience with incident management, on-call operations, and reliability engineering practices • Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization • Demonstrated ability to balance hands-on technical work with team leadership • Collaborative, pragmatic leader who can influence across teams and functions • Passion for building and supporting high-performing teams • Focus on continuous improvement, with a bias toward measurable outcomes

🏖️ Avantages

• Excellent PTO program • Great health benefits • Casual and friendly environment • Remote work • Leadership team that believes in personal and professional growth