Service Consultant

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Firstup

Site WebLinkedInTous les Emplois

201 - 500 employés

🏢 Entreprise

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Firstup est une plateforme complète dédiée à l'expérience employé et conçue pour offrir des communications hautement personnalisées à grande échelle. Elle propose une plateforme de communication intelligente qui s'intègre dans n'importe quel environnement tout en garantissant la sécurité des données et l'intégrité de l'infrastructure. Les solutions de Firstup visent à engager les employés via divers canaux tels que les emails, les applications mobiles et les intranets, rendant chaque interaction significative tout au long du parcours de l'employé. La plateforme s'intègre de manière transparente avec des outils tels que Microsoft 365 et ServiceNow pour améliorer la gestion des services et la productivité des équipes.

Description

• Develop and maintain expertise with the Firstup platform, product, and features • Assess customer requirements and business goals to tailor product setup and configuration • Translate customer requirements into implementation plans and provide recommendations based on Firstup best practices • Lead customers through end-to-end onboarding and implementation • Guide product setup, configuration, customization, and integrations with other systems • Coordinate implementation activities, milestones, timelines, responsibilities, dependencies, and launch requirements • Serve as the primary customer contact throughout implementation • Communicate progress, next steps, risks, blockers, dependencies, and outstanding actions • Troubleshoot setup, authentication, data integration, email delivery, and mobile app issues • Create implementation documentation, project plans, guides, and training materials • Lead customer working sessions and enable stakeholders ahead of launch • Coordinate technical requirements between customer and Firstup teams • Assess launch readiness, coordinate testing, and support transition into ongoing customer management • Share knowledge with colleagues and collaborate with internal teams on continuous improvement

🎯 Exigences

• Bachelor's Degree in a tech related field or a related field of study, or equivalent experience • Three or more years of experience in client-facing roles such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, Solutions Engineer, or similar within a SaaS organization that has $100M+ in ARR • Must have experience with Enterprise SaaS applications software/solutions • Experience managing or coordinating customer implementations, onboarding programs, or complex customer projects from kickoff through launch • Strong project management and organizational skills, with the ability to manage timelines, milestones, dependencies, risks, and multiple customer implementations simultaneously • Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations • Familiarity with API, Authentication, and integration concepts • Familiarity with data and privacy laws such as GDPR and CCPA for SaaS companies • Demonstrable verbal and written communication skills, especially in communicating complex technical conversations to a non-technical audience and handling customer questions and objections • Strong customer and stakeholder management skills, with the ability to set expectations, drive actions and decisions, and confidently lead customer conversations throughout an implementation • Problem-solver mentality with the ability to address matters proactively, identify risks and blockers, come up with creative solutions, implement feedback, and plan for the future • Great team player with strong team and cross-departmental collaboration skills • Proven ability to manage multiple projects simultaneously while maintaining attention to detail and organization • Highly self-motivated towards personal and professional excellence • Enthusiastic, proactive, positive-minded, customer-focused, and service-oriented

🏖️ Avantages

• Ability to travel up to 25%