Enterprise Training Advisor I

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🦀 Maryland – Distant

infoinfo

💵 $75 000 - $104 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de Fiserv, pas via un site d'emploi

Repérée par Remote Rocketship il y a 1 jour

Toujours ouverte sur le site de Fiserv. Vérifiée il y a 1 heure.

Logo of Fiserv

Fiserv

10 000+ employés

Fondée en 1984

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

Fiserv est un fournisseur mondial de premier plan de solutions technologiques pour les services financiers. L'entreprise offre une large gamme de services incluant des technologies de paiement et de services financiers pour les particuliers, les entreprises et les institutions financières. Fiserv soutient divers secteurs tels que les grandes entreprises, les petites entreprises, les institutions financières, les coopératives de crédit et le secteur public avec des solutions bancaires numériques, de traitement des paiements et de commerce. Leurs plateformes permettent aux fournisseurs de fintech et de logiciels d'intégrer et de monétiser efficacement les paiements. De plus, Fiserv s'engage en faveur de la responsabilité sociétale des entreprises et a des initiatives pour soutenir les entreprises diverses et de petite taille.

Description

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling. • Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators. • Develop training content explaining restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities. • Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights. • Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks. • Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness. • Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements. • Travel up to 80%.

🎯 Exigences

• 6+ years of experience in learning and development, training, sales enablement or a related function. • 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry. • 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats. • 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments. • 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives. • 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training. • Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience. • Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions. • Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows. • Experience developing sales certification programs or competency frameworks. • Formal facilitation certification from an accredited training organization. • Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

🏖️ Avantages

• Fuel Your Life program to support your physical, financial, social, and emotional well-being. • Paid holidays and generous time away policies. • No-cost mental health support through Employee Assistance Programs. • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. • Eight Employee Resource Groups to foster a collaborative culture and expand your network. • Unparalleled professional growth with training, development, and internal mobility opportunities. • Medical, dental, vision, life, and disability insurance options available from day one. • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. • Tuition assistance and reimbursement program. • Paid parental and military leave. • Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards, for incentive-eligible associates.

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