Manager, Sales Commissions – Contractor

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏳ Contrat

🟠 Senior

🔴 Expert

🤑 Commercial

🦅 Parrain de Visa H1B

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Five9

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 est un leader dans la fourniture de logiciels de centres de contact cloud, reconnu comme un leader dans le Magic Quadrant de Gartner pour les CCaaS. L'entreprise propose des outils complets pour automatiser les flux de travail et améliorer l'engagement client grâce à des solutions alimentées par l'IA. Sa plateforme intègre les systèmes CRM et UC pour offrir des expériences fluides aux agents et aux clients à travers divers canaux, tels que la voix, l'e-mail, le chat et le SMS. Five9 permet aux entreprises d'améliorer la satisfaction client et de stimuler les résultats commerciaux en offrant des solutions de service client personnalisées et efficaces.

Description

• Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts. • Manage a small team, providing coaching, workload prioritization, and performance guidance. • Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments. • Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data. • Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables. • Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives. • Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval. • Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.

🎯 Exigences

• 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience. • Deep hands‑on experience administering ICM tools • Strong working knowledge of CRM and bookings systems. • Experience supporting SOX‑controlled commission processes in a public company environment. • Advanced Excel skills and strong financial reconciliation capabilities. • Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.

🏖️ Avantages

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.