Telecom Engineer

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷🏻‍♀️ Ingénieur

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 27%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Five9

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 est un leader dans la fourniture de logiciels de centres de contact cloud, reconnu comme un leader dans le Magic Quadrant de Gartner pour les CCaaS. L'entreprise propose des outils complets pour automatiser les flux de travail et améliorer l'engagement client grâce à des solutions alimentées par l'IA. Sa plateforme intègre les systèmes CRM et UC pour offrir des expériences fluides aux agents et aux clients à travers divers canaux, tels que la voix, l'e-mail, le chat et le SMS. Five9 permet aux entreprises d'améliorer la satisfaction client et de stimuler les résultats commerciaux en offrant des solutions de service client personnalisées et efficaces.

Description

• Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues; • Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports; • Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s Analyze history of telecommunication related incidents and perform preventive measures; • Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality; • Provide root-cause analyses on service outages; • Respond to Telecom alerts and alarms and provide corrective actions in coordination with the Network Operations Center; • Create technical documentation and call flow drawings as needed Manage Telecommunications Service Provider & Vendors Implement hardware and software deployments on the telephony network as required; • Deploy new services including interop testing with telecom carriers and customers; • Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network; • Participate in on-call emergency rotation.

🎯 Exigences

• 3-5 years of telecom engineer experience with VoIP/SIP voice applications. • Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc. • Experience with ribbon SBCs and PSX. • Working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc. • Knowledge of SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers. • Knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc. • Experience with International Routing including ITFS, iDID’s and local termination policies Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers. • Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments. • Excellent organizational and follow-through skill sets are essential. • Ability to document, troubleshoot and resolve a multifaceted and complex Global voice network. • Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA. • Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH). • In depth knowledge of Wireshark, Empirix or other network protocol analyzers Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss. • Ability to execute and use intermediate level Linux/Unix system administrator commands. • Excellent working knowledge of telecommunications, maintenance processes and systems. • Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice. • Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly. • Excellent verbal and written communication skills are required Excellent documentation skills are required.

🏖️ Avantages

• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software. • We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.