Project Manager – Claims Platform

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Five Sigma - Claims Management Solution

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51 - 200 employés

☁️ SaaS

💰 €16 000 000 Series A en 2021-09

AI • Insurance • SaaS

Five Sigma est une plateforme de gestion des sinistres complète qui utilise la technologie SaaS basée sur le cloud pour offrir une visibilité à 360 degrés des sinistres, des informations poussées par l'IA et l'automatisation de la prise de décision. La plateforme est conçue pour améliorer la productivité et réduire les coûts des assureurs, agents gestionnaires, administrateurs tiers et entités auto-assurées dans divers secteurs d'activité, y compris les biens et accidents, l'automobile, les propriétaires d'habitations, et plus encore. Avec des fonctionnalités telles que les communications omnicanales, les communications intégrées et les résumés d'IA, l'automatisation des flux de travail et les intégrations API, Five Sigma propose des solutions de traitement des sinistres à l'épreuve du temps, transformant les départements de sinistres de centres de coûts à centres de profits. La plateforme vise à améliorer la satisfaction client, l'efficacité opérationnelle et la performance globale grâce à un déploiement immédiat et des mises à jour continues du produit.

Description

• Conduct the project planning activities and manage the execution of large-scale, high-risk, or strategic projects from Initiating to successful go-live on time, scope and budget. • Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. • Manage relationships with project stakeholders, keeping them informed of progress and issues, in order to manage expectations on all project requirements and deliverables • Ensure proper use of methodology, tools, and procedures • Analyse risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action • Establish trust with clients by learning about their organization, processes, team member, and desired outcomes • Work with a client’s internal and external teams to understand the operational and technical requirements of the project • Ensure the timely and successful completion of projects, as well as the transition to the customer support & success team post-production • Work with the customer to create end-user training and establish support channels for go-live and post-production support • Plan and manage the project resource allocation with relevant departments within the organization • Ability to manage multiple projects and clients at one time • Provide technical, business consulting, and product expertise to customers enabling comprehensive implementations and solutions • Enable and configure various product features that meet the customer's needs within contractual constraints or identify change requests when needed • Identify use cases, roles, and other business requirements for each implementation

🎯 Exigences

• More than 5 years of project management experience in Insurtech large-scale strategic projects - must • Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, quality management, monitoring and reporting, documenting and record keeping • Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise, and tactful communication with senior executive management, clients, peers, and team members • Proven ability to manage multiple projects at a time with multiple constituents • Strong client-facing and internal communication skills • Strong written and verbal communication skills • Strong organizational skills including attention to detail and multi-tasking skills • Experience in writing functional (business & technical) requirements • Experience in delivering client-focused solutions based on customer needs that fit within the scope of the project and statement of work • Strong technical background and technical understanding. • Demonstrated experience leading cross-functional teams within a formalized methodology • PMP certification and /or other industry and project management certifications are an additional benefit.