Mobile Service Manager

Emploi pas sur LinkedIn

🕒 il y a 18 jours

🍂 Massachusetts – Distant

infoinfo

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of FleetPride

FleetPride

1001 - 5000 employés

Fondée en 1999

🚘 Automobile

🏗️ Construction

🍽️ Alimentation et boissons

Automotive • Construction • Food & Beverage

FleetPride est une entreprise qui offre une large gamme de pièces et de services pour l'entretien et la réparation de véhicules. FleetPride se concentre sur des pièces adaptées à différents types de véhicules et propose un service client, un soutien pour les conditions et politiques, ainsi que la possibilité de s'abonner à leur liste de diffusion pour recevoir des mises à jour. L'entreprise semble s'adresser à la fois aux clients individuels et commerciaux recherchant des composants de véhicules et des services de réparation.

Description

• Recruit, train, and mentor mobile service technicians • Conduct field audits, safety inspections, and performance reviews • Ensure compliance with OSHA, DOT, and FleetPride safety protocols • Oversee mobile service scheduling, dispatching, and workflow management • Direct daily field activities and ensure timely, high-quality customer-site repairs • Optimize technician dispatch to improve response times, downtime, and productivity • Coordinate communication among branch operations, technicians, and customers • Provide customer communication, technical guidance, and repair updates • Build long-term customer relationships and identify preventive maintenance opportunities • Manage customer and vendor portals for contract and national account compliance • Manage department P&L, labor, inventory, and costs • Review and approve work orders, invoices, and timecards • Report utilization, efficiency, and revenue-growth metrics • Partner with regional and branch leadership on operational and financial goals • Oversee maintenance, inspections, repairs, stocking, and readiness of mobile service trucks • Support growth, efficiency, customer experience, technician development, and certification initiatives

🎯 Exigences

• High school diploma or GED equivalent • Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs • Experience in Learning Management System administration and reporting, preferred • Valid drivers’ license with a good driving record • Ability to travel up to 70% of the time • Proven track record in Mobile Service operations and customer service • Strong customer service and sales skills • Ability to manage a P&L • Ability to calculate productivity • Must be able to work non-traditional hours including nights, weekends, and on-call responsibilities • Ability to work in inside/outside conditions with varied temperature changes, vibration, dust, and vehicle noise

🏖️ Avantages

• Cell Phone • Laptop – possibly w/diagnostic capabilities • Motus or Company Vehicle(preferred)

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