Digital Account Manager

🕒 il y a 13 jours

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Flosum

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

🤝 B2B

☁️ SaaS

B2B • Software • SaaS

Flosum est une solution complète conçue pour Salesforce, axée sur l'amélioration des capacités DevOps, de sauvegarde et d'archivage, ainsi que sur l'orchestration de la sécurité. Plébiscité par les entreprises du Fortune 1000, Flosum rationalise les processus de développement Salesforce, automatise les mesures de sécurité et réduit considérablement les temps de déploiement tout en maintenant l'intégrité des données. Avec ses outils natifs pour Salesforce, Flosum favorise la collaboration et l'efficacité pour les organisations cherchant à optimiser leurs investissements dans Salesforce.

Description

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. • Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. • Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. • Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. • Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. • Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. • Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. • Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

🎯 Exigences

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS • Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV). • Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations. • Experience managing complex, multi-stakeholder accounts with long sales cycles. • Excellent written and verbal communication skills; ability to build trusted advisor relationships. • Strong commercial acumen — able to construct ROI narratives and business cases for expansion. • Experience working with SaaS platforms, preferably in the Salesforce ecosystem • Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)

🏖️ Avantages

• Competitive Compensation Package • Health Benefits including Vision and Dental • HSA & FSA • 401(k) • Unlimited Flex Time Off Plan + All Major U.S. holidays • Remote Work Location • Phone / Internet Monthly Capped Reimbursement