Senior Director, Professional Services

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $165 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Fluxx

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📦 Logistique

📣 Marketing

💰 €29 200 000 Venture Round en 2021-04

Consulting • Logistics • Marketing

Fluxx est un fournisseur leader de solutions logicielles de gestion de subventions basées sur le cloud, conçues pour permettre une philanthropie fondée sur les données pour les fondations, les gouvernements et les organisations caritatives publiques. La plateforme aide les organisations à rationaliser leurs processus de subvention, à améliorer la communication et à accroître la transparence grâce à une interface intuitive qui favorise la collaboration d'équipe et une prise de décision efficace. Avec des fonctionnalités puissantes telles que des tableaux de bord basés sur les rôles, des systèmes de données connectés, et des outils de reporting robustes, Fluxx permet aux gestionnaires de subventions de maximiser leur impact. L'entreprise est reconnue pour sa communauté de clients engagés et son aptitude à intégrer des outils tiers pour une efficacité et une précision accrues.

Description

• Operate Professional Services as a strategic business function, accountable for P&L performance, utilization, margin, throughput, and revenue forecasting • Develop and execute financial forecasts, staffing models, and pricing strategies aligned with revenue goals and corporate objectives • Partner with Finance and Customer Experience leadership to report performance, improve margins, and ensure portfolio profitability • Define annual Professional Services financial targets and plans to achieve or exceed them • Balance financial outcomes with strategic customer investments and customer stewardship • Establish delivery methodologies, governance standards, and performance frameworks • Standardize implementation offerings from Quick Start to complex enterprise deployments • Improve throughput, resource utilization, burn rate, and customer satisfaction • Implement project performance tracking for backlog, delivery velocity, and project margins • Own the implementation partner ecosystem, including enablement, certification, scorecards, and quarterly business reviews • Collaborate with Sales on project scoping, pricing, resourcing, and profitable deal structures • Partner with Product, Customer Success, and Support across the customer lifecycle • Serve on the Customer Experience Leadership Team • Own PSA and project management tools and ensure accurate real-time reporting • Build dashboards for executive visibility into performance metrics, trends, and risks • Use data insights to optimize staffing, resource allocation, and delivery processes • Lead, mentor, and scale project managers, solution builders, and data migration specialists • Build role definitions, career paths, and performance frameworks • Foster accountability, adaptability, and continuous improvement across internal and partner teams

🎯 Exigences

• 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role • Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting • Demonstrated ability to balance financial accountability with customer value creation, using strategic judgment to guide tradeoffs • Experience managing implementation partners, including enablement, certification, and performance management • Strong financial acumen and experience developing and managing P&L forecasts • Exceptional communication and executive presence, with a track record of influencing cross-functional stakeholders • Expertise with PSA tools, project management platforms, and performance dashboards, particularly Rocketlane and/or Planhat • Experience leading teams delivering SaaS implementations from quick-start to complex enterprise configurations • Experience with grants management, CRM, ERP, or workflow automation SaaS products • Background in scaling Professional Services functions in a high-growth or mid-market SaaS company

🏖️ Avantages

• Medical, dental, and vision insurance • Flexible time off • Paid sick leave • 12 weeks of fully-paid parental leave • Annual learning and development stipend • Internet stipend • One-time home office set-up stipend • 401(k) retirement plan with company match • Incentive stock options, subject to the terms of Fluxx’s applicable stock plans