Senior Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $123 000 - $130 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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Foodsmart

Site WebLinkedInTous les Emplois

51 - 200 employés

🍽️ Alimentation et boissons

🏥 Santé

⚕️ Assurance santé

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart est une entreprise spécialisée dans le soutien nutritionnel personnalisé et l'accès abordable à une alimentation saine grâce aux conseils de diététiciens diplômés. Elle propose des outils tels que la planification de repas, la livraison de nourriture via des partenariats avec Instacart, Grubhub et Walmart, ainsi qu'une place de marché alimentaire permettant aux utilisateurs d'économiser sur les courses. Foodsmart collabore également avec des plans de santé pour offrir des services de nutrition à leurs membres, souvent sans frais supplémentaires.

Description

• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery • Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution • Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals • Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments • Execute established account management standards and processes with precision and consistency across your portfolio • Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams • Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks • Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed • Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion • Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts • Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention

🎯 Exigences

• 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role • Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities • Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously • Excellent communication and interpersonal skills, with the ability to build trust • Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance • Experience in meeting revenue retention targets through contract renewals • Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial) • Understanding of complex contracting and provider agreements within health plans and health systems • Proficiency with CRM platforms (Salesforce or equivalent)

🏖️ Avantages

• Remote-First Company • Unlimited PTO • Flexible & remote location • Healthcare Coverage (Medical, Dental, Vision) • 401k & bonus • Registered Dietitian Sessions