Learning and Development Specialist

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Forbes Travel Guide

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1958

💼 Conseil

✈️ Tourisme

🏨 Hôtellerie

💰 Series A en 2011-08

Consulting • Travel • Hospitality

Forbes Travel Guide est le seul système de notation indépendant et mondial pour les hôtels de luxe, restaurants, spas et croisières océaniques. Ses inspecteurs anonymes, hautement qualifiés, visitent et évaluent les établissements selon jusqu'à 900 critères objectifs (comprenant des séjours prolongés en hôtels), mettant l'accent sur le service et l'expérience, et publient des notes Étoiles (Cinq Étoiles, Quatre Étoiles, Recommandé) ainsi que du contenu éditorial associé. L'organisation propose également des services professionnels aux fournisseurs de l'hôtellerie et maintient une plateforme éditoriale présentant des récits de voyage, des lauréats de prix et des guides de destination.

Description

• Own day to day configuration, maintenance, and monitoring of LMS integrations such as HRIS, CRM, SSO, IdP, proctoring, assessment, and content libraries. • Build and maintain API based connections and data syncs, create technical runbooks and incident response guides. • Partner with IT and Security on authentication and authorization, SAML, OIDC, OAuth, SCIM provisioning, and governance. • Design robust data models and pipelines from the LMS to analytics such as Power BI or Tableau, ensuring accuracy and freshness of KPIs. • Develop executive and operational dashboards, including adoption, completion, time to competency, NPS, CSAT, cohort performance, and certification readiness. • Establish data quality rules, reconciliation checks, and documentation for audit and compliance. • Automate high volume workflows such as user provisioning, enrollments, tagging, certificate issuance, and crediting using RPA, no code tools, or scripts. • Manage release testing and change control, including sandbox validation, UAT coordination, and phased rollouts. • Maintain a transparent backlog and sprint board in Microsoft Planner, and track SLAs for incidents and requests. • Serve as a technical point of contact with LMS and key vendors such as Honorlock and others, escalating and resolving integration issues. • Translate business requirements from Learning, GTM, and leadership into scalable technical solutions. • Provide enablement for admins and content teams via SOPs, job aids, and quick reference guides.

🎯 Exigences

• 3 to 5 years in learning technologies, data or BI, systems analysis, or adjacent technical roles. • Hands on experience with LMS administration and integrations, Docebo experience a plus, and proctoring or assessment tools such as Honorlock or similar. • Proficiency with APIs, REST, JSON, and basic scripting in PowerShell, Python, or JavaScript, or no or low code automation platforms. • Working knowledge of SSO, IdP, SAML, OIDC, SCIM, and role based access control. • Solid skills in data modeling and BI, Power BI preferred, Excel advanced, plus intermediate SQL for data preparation and validation. • Familiarity with SCORM, xAPI, content packaging, and learning data standards. • Strong documentation habits and cross functional communication skills to translate business to technical.

🏖️ Avantages

• Professional development opportunities • Remote work options