Manager – Professional Services

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Foundant Technologies

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51 - 200 employés

Notre mission est de maximiser l'impact de la communauté philanthropique.\n\nNotre seul objectif est la communauté philanthropique. Nous nous consacrons exclusivement à fournir des technologies cloud pratiques et en phase avec les utilisateurs, ainsi qu'une expertise pour les bailleurs de fonds et demandeurs de subventions qui souhaitent avoir plus de temps pour se concentrer sur leurs missions. Et nous soutenons cela par un service et un support sans précédent. Nos clients savent que nous sommes là pour être bien plus qu'un simple fournisseur de logiciels. Ils recommandent systématiquement Foundant à leurs pairs car nous prenons leur succès très à cœur.

Description

• Lead a team comprised of multiple functional areas, including Project Managers, Consultants, and Data Migration Specialists in the successful delivery of software solutions and services • Manage customer engagements with the goal of optimizing adoption of Foundant products and driving customer experience satisfaction • Transform the unique possibilities of Foundant software to maximize the client’s investment • Take ownership of the successful end-to-end implementation of Foundant software solutions to new clients through effective team leadership, collaboration, and client engagement • Effectively manage an assigned portfolio of new clients through key performance indicators, active client engagement, and client health monitoring through implementation • Meet company-assigned profit and revenue targets through effective project delivery and team member utilization • Ensure implementations are delivered within scope, budget, and time constraints, and that deliverables are of the highest quality • Establish, document, measure, and quality check processes to ensure efficient and repeatable operations • Serve as a collaborative owner in confirming effective client handoffs from Sales to Professional Services and from Professional Services to Client Success and Client Support teams • Remove impediments and relentlessly improve operations and workflows for your team • Manage the business by looking 3–6+ months in advance, proactively assessing and planning team resourcing needs and implementation schedules • Collaborate with management to ensure ongoing alignment and goal achievement, communicate issues, raise visibility, and address concerns and questions in a timely manner • Collaborate with cross-departmental and cross-organizational leaders to ensure ongoing alignment across shared tools, discuss and align on goals related to process improvements or tool changes, and support effective and open lines of communication • Lead and inspire your team, ensuring all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives • Manage a team for best-in-class delivery, implementation, and consulting skills as well as in-depth product knowledge, and provide the necessary training to excel • Own training and onboarding, performance management, and inter-team relationships • Oversee and execute day-to-day operations, supporting daily needs from team members including questions and problem-solving opportunities • Motivate, develop, and coach team members on their continued growth and professional development through regular one-on-one meetings; recognize and utilize strengths of team members and provide recognition as appropriate • Ensure appropriate staffing levels are in place with the right set of skills.

🎯 Exigences

• 5+ years’ experience in Client Delivery, Professional Services, or related fields • 2+ years of direct staff management or leadership of more than 10 team members • Experience with change management • Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management • Familiarity with Customer and project management software tools such as Salesforce and Rocketlane • Familiarity with distance learning tools such as Zoom, Teams, or other LMS-type software • Ability to demonstrate a leadership style supported by clear strategies with a strong focus on results while keeping people management and collaboration at the heart of every interaction • Strong strategic thinking abilities and demonstrated success leading teams in executing established strategies • Exceptional customer satisfaction-driven approach • Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach • Excellent verbal and written communication skills • Excellent time management skills to handle multiple, concurrent tasks and deadlines • Strong technical aptitude and ability to learn software programs.

🏖️ Avantages

• Competitive salary and benefits • Tuition and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy