Community Support Manager

🕒 il y a 13 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Raya

Site WebLinkedInTous les Emplois

51 - 200 employés

🌍 Impact social

👥 B2C

📱 Médias

Social Impact • B2C • Media

Raya est une communauté privée, basée sur l'adhésion, qui connecte des célébrités, des influenceurs et d'autres professionnels via une application de réseautage social. Réputée pour son exclusivité et sa discrétion, Raya offre une plateforme pour le réseautage et l'interaction sociale entre ses membres d'élite. Elle est souvent qualifiée de 'Tinder pour les célébrités', offrant à la fois des opportunités de rencontres amoureuses et de connexions professionnelles.

Description

• Provide timely, accurate, and precise support to Raya members via email • Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard • Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare • Communicate trends, recurring issues, and member insights to help improve the member experience • Participate in product testing and support quality assurance efforts during new releases • Analyze support data and surface actionable insights to improve team efficiency and the member experience • Actively contribute to policy and process improvements that enhance support workflows • Help foster a positive, collaborative, and high-performing team and company culture

🎯 Exigences

• Experience in customer service, in any industry • Exceptional written and verbal communication skills • Strong critical thinking and problem-solving abilities • Excellent active listening skills to understand member needs and provide highly bespoke responses • Superb attention to detail with a consistent focus on quality • Deep empathy, patience, and a calm, thoughtful approach to conflict resolution • A passion for delivering exceptional service and setting a high bar for member experience • Comfortable working in a fast-paced, startup environment • Able to handle sensitive and confidential content with care • Ability to work a **Sunday to Thursday** or **Thursday to Monday **schedule, including early mornings or late evenings depending on your time zone

🏖️ Avantages

• Weekend work required • Early morning or evening shifts may be required