Pharmacy Operations Specialist, PharmD

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Foundation Health

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2024

🏥 Santé

💼 Conseil

📦 Logistique

🔥 Financement dans la dernière année

💰 €20 000 000 Series A - Foundation Health en 2025-10

Healthcare • Consulting • Logistics

Foundation Health est une entreprise spécialisée dans l'infrastructure de santé pilotée par l'IA, offrant des solutions de pharmacie numérique, de télésanté et de diagnostics sous marque blanche. La plateforme propose une offre de pharmacie-as-a-service et des capacités direct-to-patient, automatise les autorisations préalables, la sensibilisation des patients, l'adhérence aux traitements et d'autres flux de travail grâce à l'IA, et expose des APIs conçues pour les développeurs, permettant aux partenaires d'intégrer téléconsultation, services pharmaceutiques et laboratoires dans leurs écosystèmes. Foundation Health sert les systèmes de santé, les payeurs, les fabricants pharmaceutiques, les entreprises de santé grand public et les développeurs avec une technologie de santé d'entreprise conforme, de type SaaS.

Description

• Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization • Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan • Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols • Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live • Participate in customer onsites, virtual meetings, and calls • Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists • Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap • Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership • Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement • Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals • Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities • Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams • Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap • Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests • Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks • Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices • Contribute to the development and maintenance of implementation and CS templates and internal resources

🎯 Exigences

• PharmD or equivalent clinical background strongly preferred; deep understanding of health system pharmacy operations is required • 3–5+ years of experience in health system pharmacy or a healthcare technology company supporting health system customers • Experience using Epic or Cerner EHRs • Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy) • Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support • Strong project management and organizational skills - you keep things on track and follow through consistently • Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations • Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical • Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office) • Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)

🏖️ Avantages

• Health insurance • Paid time off • Remote work options